Hi, we're very sorry to hear that your wooden plaque arrived with words missing. That’s definitely not the experience we want for our customers.
We’ve looked into our system and, unfortunately, we haven't been able to track any email or phone call from you regarding this issue. It’s possible it may not have come through to us properly, and we sincerely apologise if that was the case.
If you’re still happy to speak further, please respond to the email I recently sent requesting photos of the product. Once we receive those, we’ll do everything we can to make this right.
Best regards, Aleksandra, Management Team, Made Yours