Made to Last Reviews

Hi There, Thank you for sparing a moment to share your feedback. We sincerely apologise for the delay in fulfilling your order, and we acknowledge the inconvenience this has caused. When your order was placed, we did not foresee any issues. However, as the factory proceeded with their production schedule, it became evident that they would not be able to adhere to their initial timeline. In a proactive decision, the factory opted to hold back certain orders to avoid rushing and potentially delivering products that do not meet our high-quality standards. Rest assured, we have expressed our frustrations and disappointment to the factory team. I can confirm that your order is with our delivery partners. They will be in contact with you directly with a date and time of delivery. Best regards Emma

Hi There We appreciate you taking the time to offer your feedback, and we want to extend our sincere apologies for any inconvenience caused by the delay in receiving your order. Your order was placed on December 21st with an estimated delivery date of December 25th. Unfortunately, the manufacturer was closed from December 22nd to January 2nd. We did send you an email during this period, informing you about the temporary closure and assuring you that we would provide an update in the New Year. Subsequently, we shared the expected dispatch date, and later confirmed that your order had been dispatched, providing the tracking details. If you happen to miss these emails, please check your spam folder. We genuinely hope you are happy with your new clock. If you have any further questions or concerns, feel free to reach out. Best regards Emma

Hi There, Thank you kindly for taking the time to leave your feedback. We are extremely sorry that the headboard was challenging to fit. It seems there may have be an error, and you received the incorrect headboard fixing kit. Had we been informed of this issue, we would have promptly arranged for the correct kit to be sent to you. If this is still required please do get in touch. I will make sure to convey your feedback about the delivery to the manufacturer, enabling them to address the matter with the courier. Best regards Emma