Service was great. Loved not having to worry about anything from pick up at my house to return to my house.
I already mentioned the overnight bag to Sendai. Didn’t love that, but was not a deal...
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Mantombi
Luxury Gold
25 days ago
Thank you for your thoughtful feedback. We are pleased to hear that you enjoyed the overall trip and appreciated the seamless service and itinerary. Your comments regarding the free time allocation and the overnight bag arrangement in Sendai are duly noted, and we will review these aspects to enhance future experiences. We also regret that the hotel in Kyoto did not meet expectations and will address this with our Operations Department. Your kind words about the Travel Concierge and the remainder of the journey are much appreciated.
Date of purchase: 30/03/2026
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Feefo Verified
28 days ago
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Mantombi
Luxury Gold
27 days ago
Thank you for taking the time to share your experience. It is heartening to learn that you appreciated the carefully planned itinerary, high standard of accommodation, and attentive service throughout your journey. Your reflections on the Taj Mahal, Ranthambore, and Amber Fort highlight the memorable nature of these destinations. We value your feedback and hope to welcome you on another tour in the future.
The big cities are good to see once, very crowded, but we were delighted to get out to the country villages and experience that side of Japan
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Kim Devereux
Luxury Gold
29 days ago
Thank you very much for taking the time to share your feedback, and for choosing to travel with Luxury Gold.
We are pleased to hear that you had such a wonderful experience in Japan and that the balance between the cities and the countryside allowed you to see so much of the country’s authentic character. It is especially lovely to know that each day felt special and rewarding, and that the itinerary met your expectations so well.
We are also very pleased to hear your kind words about the Travel Concierge and the positive impact he had on your journey. It is wonderful that his guidance helped bring the destinations to life and gave you such a meaningful insight into Japan.
Thank you once again for travelling with us. We very much hope to welcome you on another memorable journey in the future.
Service was great everywhere we went, no complaints here! Our luggage transfers were handled perfectly. Our guide did a wonderful job taking care of our group of 22.
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Kim Devereux
Luxury Gold
1 month ago
Thank you very much for taking the time to share your detailed and thoughtful feedback, and for choosing to travel with Luxury Gold again.
We are pleased to hear that your fourth Luxury Gold tour lived up to your previous experiences and that it was such a memorable journey. It is wonderful to know that the service throughout your trip met your expectations, and that your luggage transfers and overall arrangements ran so smoothly.
We are especially pleased that your Travel Concierge took such great care of your group and contributed to making your experience so enjoyable. Travelling during peak cherry blossom season is incredibly special, and we are so glad you were able to witness their beauty. It is also great to hear that you embraced the culinary experiences and discovered a genuine appreciation for Japanese cuisine.
Your kind words about the warmth and politeness of the people you encountered are greatly appreciated, and it is rewarding to know that these interactions added to your overall experience. We also appreciate your understanding regarding the size of the coaches in Japan, where local conditions can influence the type of vehicles used.
It is fantastic to hear that your journey was not only enjoyable but also enriching, offering you meaningful insights into Japan, its culture, and way of life.
Thank you once again for your continued loyalty and for travelling with us. We very much look forward to welcoming you on your next Luxury Gold journey.
Date of purchase: 23/03/2026
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1 month ago
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Kim Devereux
Luxury Gold
1 month ago
Thank you very much for taking the time to share your feedback, and for choosing to travel with Luxury Gold.
We are truly grateful for your reflections on your experience, particularly your visit to Hiroshima. Hearing a personal account from a survivor is indeed a moving and humbling experience, and we are pleased that this moment resonated so strongly with you.
We also appreciate your constructive feedback regarding the museum visits, including the National Museum in Tokyo. Your suggestion for a more guided and curated experience led by an expert is very valuable, and we understand how this could further enrich the visit and provide deeper context. Please be assured that your comments have been noted and will be shared with our team for review as we continually look for ways to enhance our guest experience.
Thank you once again for travelling with us. We hope to have the pleasure of welcoming you on another journey in the future.
Good service - well organised trip. Guide was very professional and helpful. Fascinating experience now ticked off the bucket list.
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Kim Devereux
Luxury Gold
1 month ago
Thank you very much for taking the time to share your feedback, and for choosing to travel with Luxury Gold.
We are pleased to hear that you found the trip to be well organised and that your Travel Concierge provided professional and helpful support throughout your journey. It is also wonderful to know that this experience was a meaningful one for you and that it fulfilled a long-held ambition.
At the same time, we greatly appreciate your balanced and constructive feedback. We are sorry to hear that certain aspects of the itinerary and some of the cultural experiences did not fully meet your expectations. Your comments regarding opportunities to explore elements such as sumo wrestling and samurai heritage are particularly valuable, as these are indeed important parts of Japan’s rich cultural landscape.
We also regret that the visit involving the cherry tree specialist did not provide the level of insight you had hoped for. Feedback such as yours is essential in helping us review and refine these experiences to ensure they are both engaging and informative for our guests.
Please be assured that your comments have been shared with our team for careful consideration as we continually look to enhance our itineraries and overall guest experience.
Thank you once again for travelling with us. We hope to have the opportunity to welcome you again in the future.
Exceptional service.
everything is on time, well organized.
No need to carry suitcases
Buses on time
Good food choices
Tour guide is very responsive to questions and advice on dining choices or...
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Kim Devereux
Luxury Gold
1 month ago
Thank you very much for your kind feedback, and for choosing to travel with Luxury Gold.
We are delighted to hear that you enjoyed such a well organised and seamless experience, from the punctual transport and comfortable accommodation to the variety of food and cultural experiences included in your itinerary. It is especially pleasing to know that the smaller group size and luggage arrangements contributed to your overall comfort.
Your wonderful comments about the Travel Concierge are truly appreciated. We are thrilled to hear that their responsiveness, knowledge and care helped enhance your journey, and we will be sure to share your recognition with them.
Thank you once again for travelling with us. We hope to welcome you on another memorable journey in the future.
Service and information was good once we were there on our tour.
Prior to trip not as much detail given re: baggage or dress code or who to call if delays happen? Our travel agent found out what we...
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Kim Devereux
Luxury Gold
1 month ago
Thank you very much for taking the time to share your detailed feedback, and for choosing to travel with Luxury Gold.
We are pleased to hear that you enjoyed your journey through Japan and that the itinerary provided a well-paced and enriching overview. It is wonderful to know that the unique cultural experiences, culinary highlights and seamless travel arrangements contributed positively to your trip, and that you felt well looked after throughout. We are especially delighted by your kind words about the Travel Concierge whose attentiveness and engaging approach clearly made a lasting impression.
At the same time, we sincerely appreciate your comments regarding the pre-departure information and communication. We regret that you did not receive the level of clarity and support you expected prior to travel, particularly in relation to baggage guidance and assistance during delays. We understand how important this is for peace of mind and will share your feedback with our team as we work to improve this aspect of the experience. We also take note of your comments regarding communication when booking through a third party.
We are grateful for your understanding regarding the missed transfer and are pleased that this was resolved to your satisfaction.
Thank you once again for travelling with us. We hope to have the pleasure of welcoming you on another journey in the future.
Date of purchase: 23/03/2026
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Pasquale Dichiera
Feefo Verified
AUS
1 month ago
Product reviews
Kim Devereux
Luxury Gold
1 month ago
Thank you for being our guest and for travelling with Luxury Gold. We hope you will join us again.
There should be better communication of the itinerary, for example a detailed itinerary plan like hour by hour.
If something goes wrong, like flight delays or change in flight arrival locations....
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Kim Devereux
Luxury Gold
1 month ago
Thank you for taking the time to share your feedback, and for choosing to travel with Luxury Gold.
We are pleased to hear that you enjoyed the richness of the itinerary and that it provided a meaningful insight into Japan’s diverse culture beyond the cherry blossoms.
At the same time, we sincerely appreciate your comments regarding communication. We understand how important clear, detailed itinerary information is, as well as timely support when travel plans change. We regret that this aspect did not meet your expectations, particularly in relation to airport transfers, and your feedback will be shared with our team as we work to improve our communication and guest support.
Thank you once again for travelling with us. We hope to have the opportunity to welcome you on another journey in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.