Not sure what rsquo;s service is? Luxury Gold experience was exceptional. Our journey was smooth, wonderful experiences and well co- ordinated by our Travel Director. The hotels were okay, Osaka and...
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Kim Devereux
Luxury Gold
21 days ago
Thank you very much for choosing to travel with us and for taking the time to share such detailed feedback.
We are pleased to hear that your Luxury Gold journey was smooth, well-coordinated and filled with wonderful and unique experiences. It is especially pleasing to know that the Travel Concierge made such a meaningful impact through her authenticity, knowledge and attentive care, and that the cultural and dining experiences were such highlights for you.
At the same time, we are sorry to learn that some of the hotel accommodations, particularly in Sendai and Tokyo, did not meet your expectations and differed from your prior independent stay. We appreciate how important consistency and comfort are, and your comments will be shared with our team for review.
We are grateful for your kind recommendation and are thrilled that this was considered one of your best holidays.
Thank you once again for travelling with us. We hope to welcome you on another exceptional journey in the future.
Date of purchase: 01/04/2026
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Lou Ellen Combs
Feefo Verified
USA
24 days ago
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Kim Devereux
Luxury Gold
21 days ago
Thank you very much for choosing to travel with us and for taking the time to share your feedback.
We are delighted to hear that you had such a wonderful experience and that the Travel Concierge provided outstanding support throughout your journey. It is especially pleasing to know how attentive and helpful she was in ensuring everything ran smoothly for you.
Thank you for being our guest.
It was excellent
No slip ups
The bus drivers as well as the airport drivers were excellent
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Kim Devereux
Luxury Gold
21 days ago
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share your feedback.
We are pleased to hear that your experience was excellent from start to finish and that everything ran so smoothly. It is wonderful to know that both your coach and airport drivers provided outstanding service, and that the Travel Concierge’s knowledge and energy helped make the journey both informative and enjoyable.
We are also pleased that you enjoyed the food, the venues visited and the opportunity to navigate the train stations with confidence, as well as the balance of free time throughout the tour.
Thank you once again for travelling with us. We hope to welcome you on another memorable journey in the future.
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share your feedback.
We are delighted to hear that this was one of your best vacations and that everything was so well managed throughout. It is wonderful to know that you enjoyed the quality of the hotels and found the itinerary to be well planned.
We are especially pleased that the Travel Concierge made such a positive impression with her knowledge and care, ensuring you felt well looked after during the tour.
Thank you for your kind recommendation and for travelling with us. We hope to welcome you on another memorable journey in the future.
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share your feedback.
We are pleased to hear that everything was well organised and that you enjoyed a high standard of service throughout your journey. It is especially pleasing to know that the Travel Concierge made such a positive impression with her energy and dedication, and that the hotels met your expectations.
We are also glad that the overall experience delivered what you were looking for and that you were satisfied with the quality of the tour.
Thank you once again for travelling with us. We hope to have the opportunity to welcome you on another journey in the future.
Everything was well taken care of. Baggage transfers, meals, hotel service and transportation were first rate.
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Mantombi
Luxury Gold
25 days ago
Thank you for sharing your thoughtful feedback. We are pleased to hear that you found the arrangements and guidance to be of a high standard. Your comments regarding the pace of the itinerary and the limited time allocated at certain locations are appreciated and will be taken into consideration for future planning. We also note your observations about the travel logistics and hotel facilities. It is encouraging to know you would recommend the tour, and your remarks will assist us in further enhancing our services.
Very little communication from Luxury Gold once payment was complete. Received multiple communications regarding itinerary but never heard anything about pre-immigration requirements which I had to...
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Kim Devereux
Luxury Gold
21 days ago
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share your feedback.
We are pleased to hear that you enjoyed the overall experience and that the itinerary provided a valuable introduction to a wide cross section of Japan.
At the same time, we are sorry to learn that your pre departure experience did not meet expectations. We appreciate your comments regarding the level and relevance of communication, particularly around important requirements such as pre immigration information, and this will be shared with our team for review and improvement. We also note your feedback regarding itinerary changes and the impact this had on travel times, as well as the pace and suitability for guests with mobility considerations.
Your insights are very important to us as we continue to refine our journeys.
Thank you once again for travelling with us. We hope to welcome you on another trip in the future.
Date of purchase: 01/04/2026
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Trusted Customer
Feefo Verified
24 days ago
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Kim Devereux
Luxury Gold
21 days ago
Thank you very much for choosing to travel with us and for taking the time to share your feedback.
We are pleased to hear that you found the tour very well organised and enjoyed the quality of the hotels and the interesting itinerary. It is especially pleasing to know that your Travel Director made such a positive impression.
Thank you once again for travelling with Luxury Gold. We hope to welcome you on another journey in the future.
This is Japan so service is core to their way of being. The level of hospitality was unmatched. They really tried to make sure we felt welcome and experienced all of the unique aspects of the culture.
Product reviews
Kim Devereux
Luxury Gold
21 days ago
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share your experience.
We are pleased to hear that you felt so welcomed and well cared for throughout your journey, and that the level of hospitality stood out to you. It is wonderful to know that the itinerary allowed you to experience so many unique aspects of Japanese culture in a well organised and seamless way, particularly as a first time visitor.
We truly appreciate your kind feedback and are so pleased that the trip delivered such a memorable and enriching experience.
Thank you once again for travelling with us. We hope to welcome you on another journey in the future.
Service was great. Loved not having to worry about anything from pick up at my house to return to my house.
I already mentioned the overnight bag to Sendai. Didn’t love that, but was not a deal...
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Mantombi
Luxury Gold
25 days ago
Thank you for your thoughtful feedback. We are pleased to hear that you enjoyed the overall trip and appreciated the seamless service and itinerary. Your comments regarding the free time allocation and the overnight bag arrangement in Sendai are duly noted, and we will review these aspects to enhance future experiences. We also regret that the hotel in Kyoto did not meet expectations and will address this with our Operations Department. Your kind words about the Travel Concierge and the remainder of the journey are much appreciated.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.