Everything was taken care of . The tour director, bus driver, and local guides were all great. There was a little too much emphasis on the holocaust. I would suggest that the bus have small...
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Dale
Luxury Gold
8 years ago
As a significant part in the history of Central Europe, learning about WWII still holds a lot of interest for many of our guests. Even so, we appreciate your concerns and will look into ensuring that the tour continues to contain lots of other interesting experiences. Furthermore, your idea of small coins for bathroom breaks has been forwarded to our Operations team for their consideration. Nevertheless, we are delighted to read that all of the details of your tour were taken care of, and we hope that this allowed you to create many great memories.
The trip was well organized and planned. Our tour guide was very informative and attentive to all the different needs of tour guests.The Rocky Mountaineer train excursion was fabulous and they are...
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Dale
Luxury Gold
8 years ago
Meticulous preparation is the key ingredient that goes into ensuring that our guests’ journeys run seamlessly. Therefore it makes us happy to read that you felt the tour was well structured, and we are delighted that you had a worthwhile experience. Furthermore, when contemplating your next departure; our reservations department will be more than happy to take through some more of our Luxury Gold itineraries.
Date of purchase: 03/09/2017
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Trusted Customer
Feefo Verified
8 years ago
My trip was excellent. We have one problem on arrival date due to the absence of airport pickup driver.
Dale Anderson
Luxury Gold
8 years ago
Included in our guests’ itineraries are instructions about what to do if they cannot locate their Driver. Nevertheless, we regret to read that you encountered difficulties on your arrival and hope that the situation was quickly resolved. Furthermore, we have forwarded your remarks about your experience in Warsaw to our Product Development team for their reflection and we are extremely pleased that you had an excellent time on your Luxury Gold journey across Europe.
The service was excellent and met all my expectations
Dale
Luxury Gold
8 years ago
We pride ourselves on the professionalism of our highly trained team. For this reason, it makes us happy to read that that you found the service provided on the tour to be of an excellent standard. Nevertheless, we are sorry to read that you encountered delays with the gold-leaf service; however, we appreciate your understanding of the situation. Furthermore, we hope that you have still taken many memorable moments away from your experience with Insight Vacations.
Product reviews
Date of purchase: 28/09/2017
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Trusted Customer
Feefo Verified
8 years ago
Better hotel, centrally located, in Prague.
Dale
Luxury Gold
8 years ago
Your feedback is fundamental to helping us improve our experiences; therefore we have passed on your thoughts about the hotel in Prague to our Product Development team for their consideration going forward. Nevertheless, we are very pleased that your visit to Auschwitz and Vienna stood out as highlights from your time in Central Europe.
Customer Service was great - answered all my questions - set everything up for us and made sure we were well prepared for a great vacation.
Dale
Luxury Gold
8 years ago
We are committed to proving an outstanding quality of service to our guests. So, it makes us happy to learn that our team helped you to explore your destination in confidence. Furthermore, we are delighted that you enjoyed our carefully made itinerary, and we look forward to welcoming you to journey with us for a third time.
Product reviews
Date of purchase: 23/09/2017
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Trusted Customer
Feefo Verified
8 years ago
The trip was well organized. The accommodations were lovely and the tour guide was superior.
Dale
Luxury Gold
8 years ago
At Insight Vacations, we believe that with meticulous planning and careful preparation; we can create unforgettable experiences. Therefore, we are delighted that you felt the organisation of the tour was to high standard. The same goes for the hotels and your Travelling concierges' performance; we are equally as pleased that they both left you impressed. What's more, we hope that you will join us in the future to discover many more destinations.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.