The customer service provided by our Tour concierge/Karen and coach driver/ Alessandro was excellent and without fault, the local specialist tour guides were very knowledgeable, informative and...
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Sophie - Quality Control Manager
Luxury Gold
8 years ago
Here at Insight Vacations, we are very proud of our dedicated ground team who are committed to making sure that our guests enjoy the very best experiences during their journeys. That said; we are delighted to read that they helped to make your tour so enjoyable. Nevertheless, we are sorry to hear that you felt the accommodations were not to the high standards we are recognised for, and we will be looking further into your comments as we endeavour to provide our guests with the finest comfort when touring with us. Additionally, we would like to thank you very much for your feedback and we hope to welcome you back to journey with us again soon.
1. Professional, attentive and experienced tour concierge.
2. Well constructed and varied itinerary with relaxed starts
3. Unique experiences eg. - Talking to a composer on Nashville (Frank Myers)
...
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Dale Anderson
Luxury Gold
8 years ago
The Southern grace trip is a great way to take in three legendary destinations in a snapshot of time. That said; we are delighted that you enjoyed the variety of experiences in the itinerary. What’s more, we are pleased that all of the features of the trip came together perfectly to make your time in America so special and we hope that you will join us again in the future to indulge in more unique experiences.
We had a wonderful guide or Travling Concierge Roberto!! He has excellent customer service, willing to help in any way he could.
Dale Anderson
Luxury Gold
8 years ago
Our Travelling Concierges are there to make sure that our guests have the most exceptional experiences while on their trip. This is why; it makes us happy to learn that Roberto helped to make your grand tour of South America so special. Furthermore, we are delighted that you enjoyed taking in all of the sights in the itinerary and we hope to welcome you back to explore another destination in luxury again soon.
If the hotels for singles were luxury category for all stays I would be raving about Luxury. Accommodations were only luxury in Capri and Venice. All things were not created equal for singles vs...
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Product reviews
Date of purchase: 24/09/2017
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Trusted Customer
Feefo Verified
8 years ago
Excellent tour director and driver. Great hotel locations; prefer newer over classic hotels. Foods are good. Would recommend to friends.
Dale
Luxury Gold
8 years ago
It pleases us to read that you will be sharing the experience you had in Italy with us to your friends. Furthermore, we have forwarded your suggestions about the extra time in the two destinations to our Product Development team for their consideration. Thank you for your feedback and we hope to journey together again soon.
Product reviews
Date of purchase: 10/09/2017
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Vicki Farwell
Feefo Verified
8 years ago
What Vicki Farwell said about Luxury Gold:
The Tour Guide was superb - her knowledge was invaluable and interesting, while the experiences that enriched each area we visited were great.
Dale
Luxury Gold
8 years ago
We use our knowledge, passion and expertise in the industry to bring our guests the very best journeys. Therefore, it pleases us to read that your time in Italy was enhanced by our professional team and the experiences on the tour. That said; thank you for writing into us with your feedback.
Our travel concierge, Karen Gower, was very organized and paid attention to all the little details. Karen was very knowledgeable about the areas we visited and added a personal touch by sharing her...
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Dale
Luxury Gold
8 years ago
Thank you for choosing Insight Vacations to accompany you on such a special a special occasion. We are very happy that the gondola ride stood out as a highlight of your time on the tour. Furthermore, it pleases us to read that your journey was enhanced by the careful attention of the Tour Director, and we will be sure to inform her that she helped to make your experience so memorable.
Pacing of the tour excellent and our guide, Karen was fabulous. Loved the private tours of the Sistine Chapel and the Doge's Palace in Venice. Customer Service couldn't have been better
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.