Service was superb. Both the guide and driver were very approachable and went out of their way to make this an incredible journey.
Dale Anderson
Luxury Gold
8 years ago
At Insight Vacations, we work passionately to ensure that our guests have the most wonderful experiences. Although, it always makes us happy to learn that our team have surpassed our guests’ expectations. Furthermore, we would like to thank you for all of your suggestions; we have forwarded these on to our Product Development team for their consideration going forward. Nonetheless, we hope that you have taken many incredible memories away from your time in India.
Product reviews
Date of purchase: 25/09/2017
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Trusted Customer
Feefo Verified
8 years ago
Restaurants chosen for dinners far too crowded and extremely noisy. Not everyone likes Italian food, namely pasta, so not a good menu to choose from.
Very comfortable coach, great driver and...
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Dale Anderson
Luxury Gold
8 years ago
It pleases us to read that the itinerary covered all the destinations you wanted to see, as each location is carefully chosen to give our guests the best experience. Furthermore, we regret that the restaurants were not to your preferences, and we have passed on these comments to our Quality Control team for their reflection. That said; we are delighted that you enjoyed the service provided throughout your tour, and we hope to welcome you back to journey in style and comfort with us again soon.
Excellent tour guide who was such a wealth of knowledge and went further than most to make sure everyone got the most out of their trip. Coach driver was always very helpful and friendly and nothing...
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Dale Anderson
Luxury Gold
8 years ago
As a company, we always want to ensure that our guests have only the most wonderful experiences during their journeys. However, it certainly pleases us to learn that our dedicated team surpassed your expectations. Furthermore, thank you for selecting Luxury Gold Vacations for your touring experience, we hope that you have seen even more than you had imagined.
We had the absolute worst travel concierge, and I would like a telephone call please.
Dale Anderson
Luxury Gold
8 years ago
So that all concerns can be addressed directly they must be sent to us in writing. However, your feedback has been passed on to the relevant department. Nonetheless, we do regret to read of any undesirable experiences that you had on the tour. That said, we are very pleased that you enjoyed the accommodations that you stayed in, and we are very happy to learn that the Graceland experience stood out as a highlight of your journey.
Product reviews
Date of purchase: 10/09/2017
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RK
Rui Ling Koh
Feefo Verified
8 years ago
What Rui Ling Koh said about Luxury Gold:
Hi,
I have already filled in the feedback form at the end of above trip and rather than doing another survey per below, I thought it would be best to reach out to the team directly.
On the trip...
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Dale Anderson
Luxury Gold
8 years ago
We always try to ensure that our tours contain a great selection of included and optional experiences for our guests to indulge in. However, we appreciate that some of the experiences may not have been suited to your preferences. As-well, we want our guests to feel well informed from the begging to end of their journey; so it disappoints us to learn that you felt there was a lack of communication. We would like to thank you for bringing your concerns to our attention, and we will be sure to look into the points you have raised to ensure that this doesn't affect our future departures. Nevertheless, we are very pleased that the accommodations and meals throughout your journey stood out as some of the highlights of the tour, and we hope to welcome you back to explore with us again in the future.
Thank you for your feedback. We are delighted to learn that your Travelling Concierges knowledge helped to create a captivating experience for you during your journey.
Tour director, Karen Gower, was amazing. She did her best to accommodate my husband's special requests and made sure his dietary needs were met. The special entrance to the Vatican and Sistine Chapel...
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Dale Anderson
Luxury Gold
8 years ago
At Insight Vacations, we want all of our guests to feel special and nobody knows how to do that better than our passionate team. That is why; it makes us happy to learn that you enjoyed the service throughout your trip. Additionally, we are sorry to read that the cuisine and some of hotels did not live up to your expectations. However, we would like to thank you for raising your concerns with us and we will certainly look into these points help ensure a better experience going forward. Nevertheless, we are delighted that the leather store in Florence stood out as a highlight of your journey and we hope that you are happy with your purchases.
Our personal concierge Jackie took excellent care of us and provided so much additional information about the areas we visited. All of our local guides were knowledgeable and shared great stories of...
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Tom – Operations Manager
Luxury Gold
8 years ago
The expertise of the Travelling Concierges and Local Experts is just of one the many great features of our Luxury Gold Vacations. Therefore, we are very pleased to learn that they helped to enhance your experience during your journey. Furthermore, we are delighted that the Ultimate Italy itinerary met all of your expectations and we hope that you will join us to explore some more interesting destinations again soon.
I was able to see so many highlights easily. Extremely pleasant tour guide and most helpful driver. Always ompetent and cheerful. Upon my departure Karen gave me the reassurance and expertise to get...
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Dale Anderson
Luxury Gold
8 years ago
Our Travelling Concierges are there to ensure that your whole tour runs smoothly, no matter what situation presents itself. Therefore, it makes us very happy to read that when your flights were cancelled you were provided with the proper assistance and returned home comfortably. Further to that, we are very pleased that you enjoyed taking in all of the sights on this itinerary and we hope that you have taken home many wonderful memories from your time in Italy.
Product reviews
Date of purchase: 24/09/2017
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Trusted Customer
Feefo Verified
8 years ago
Luxury Gold took care of everything and anticipated everyones needs. If there were any issues they were quickly resolved. I would recommend them to all my friends and family. Karen Gower and...
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.