Everything was well planned. It was superbly executed by our concierge Roberto Campos who resolved the few issues that arose with tact, determination and success.
Product reviews
Date of purchase: 19/09/2017
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Trusted Customer
Feefo Verified
8 years ago
Well organized. Wonderful group leader, Francesca. Excellent bus driver.
Dale Anderson
Luxury Gold
8 years ago
Your feedback helps us make necessary improvements to our itineraries, so we would like to thank you for your thoughts about your journey. As well, we are very pleased that our passionate team helped to enhance your enjoyment of the trip and we hope that you have taken many excellent memories away from your time in Italy.
Product reviews
Date of purchase: 01/10/2017
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Bette Martin
Feefo Verified
8 years ago
What Bette Martin said about Luxury Gold:
They could have started our trip off by picking us up at the airport!
Dale Anderson
Luxury Gold
8 years ago
Thank you for your feedback. We are sorry to read that you experienced difficulty with your Transfer to the hotel. Furthermore, we hope that you were provided with the necessary assistance to resolve the situation and that you had a wonderful experience during the remainder of your time in Hawaii.
Date of purchase: 17/09/2017
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Trusted Customer
Feefo Verified
8 years ago
This was a great trip. Everything went off without a hitch. I wi book a other trip, for sure.
Dale Anderson
Luxury Gold
8 years ago
It makes us happy to read that you had such a great time with us on the Ultimate Italy tour. In addition, we hope that you have wonderful memories from your experience and we look forward to our next journey together in the future.
Francesca was great. Some of the hotel staff were NOT. Villa Márchese (Tuscany) were rude. Some in the group stayed in a separate building from the main hotel. We know Europe has different...
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Dale Anderson
Luxury Gold
8 years ago
Thank you for writing into us with your observations from the tour. We regret to read that some of your experiences at the hotels and with our Local Experts did not meet your expectations. Our guests well-being and enjoyment of the experiences are two of our top concerns. Therefore, we have forwarded your comments to our Operations and Quality Control teams for their review. Furthermore, we appreciate that you would have liked more time in Venice and we would like to thank you for all of your suggestions. Nonetheless, we truly hope that you have taken some memorable highlights away from your time in Italy.
Product reviews
Date of purchase: 01/10/2017
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Linda Mulcahey
Feefo Verified
8 years ago
What Linda Mulcahey said about Luxury Gold:
Our tour guide, Francesca, was wonderful. Everything was taken care of, hotels, meals, restroom breaks.
Dale Anderson
Luxury Gold
8 years ago
Ensuring that all the details of our guests’ journeys have been taken care of is one of the primary roles of our Travelling concierges. Therefore, we are very pleased to read that you had a wonderful service experience on the tour. Furthermore, our Local Experts are there to help enrich the journeys of all of our guests. However, we regret that you were unable to view the tower up close and we will address this concern to ensure any similar situations can be avoided in the future. Nonetheless, we are certainly happy to learn that you enjoyed taking in the iconic sights and scenery on your Luxury Gold Vacation.
The hotels, tour concierge, bus driver and food were all excellent. I got to learn a lot about the early founding of Canada-information I didn't already know.
Dale Anderson
Luxury Gold
8 years ago
This tour takes our guests through some of the picturesque historic cities of Eastern Canada and we've found that the additional cruise is a nice relaxing way to help our guests explore more of these charming cities in depth. Therefore, it pleases us to read that you had a great experience overall with Luxury Gold and we hope that you will join us to learn more about some of our other exciting destinations in the future.
Excellent tour, well organized mostly great hotels, our only gripe 3 nights staying near Florence too long, hotel had many problems from blocked drains, no hot water for some, generally not up to 5...
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Dale Anderson
Luxury Gold
8 years ago
Thank you for bringing your experience on the Ultimate Italy tour to our attention. We are sorry to read that you encountered difficulties with some of the amenities at the hotel near Florence, and we will look into this further with the hotel to ensure that they have been fixed. What's more, we understand that some alterations to the itinerary would be better suited to your preferences. So we have forwarded your suggestions to our Product Development team, for their consideration going forward. Nonetheless, we are very pleased that you felt the tour was excellent overall and we hope to have the chance to demonstrate our top quality service to you once again.
Product reviews
Date of purchase: 01/10/2017
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Trusted Customer
Feefo Verified
8 years ago
Small group with personalized attention. Our travel concierge Devender was very knowledgeable and went above and beyond to assist members of our group when issues arose.
Dale Anderson
Luxury Gold
8 years ago
Nothing is too much for our dedicated Tour Directors who are passionate about creating amazing experiences for our guests. Furthermore, it makes us happy to learn that this was apparent throughout your journey, and we hope that you will join us again soon to learn more about some of our other exciting destinations.
Date of purchase: 25/09/2017
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Michael Del Carlo
Feefo Verified
8 years ago
What Michael Del Carlo said about Luxury Gold:
The trip was not like the several trips we have taken in the past. This trip was
more you taking care of yourself. For the Luxury Gold tour it was more like
the copper penny tour. Our less...
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Dale Anderson
Luxury Gold
8 years ago
The luxurious London and Paris tour is a great way to experience these two vibrant cities in luxury, whilst also enjoying lots of time at leisure to discover both in a way that suits your individual preferences. Nonetheless, we hope that you were still able to take lots of enjoyment from the time that you did spend with us, and we hope that you are now feeling in much better health.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.