Absolutely the best vacation ever...I can't wait for the next one...we will definitely do another insight vacation.....it was spectacular.....wonderful tour guide and everything was perfect!!!
Dale
Luxury Gold
8 years ago
It makes extremely happy to read that you had the journey of a lifetime in Italy, with Insight Vacations. What’s more, we look forward to you joining us to uncover more spectacular destinations in the future.
Product reviews
Date of purchase: 10/09/2017
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Trusted Customer
Feefo Verified
8 years ago
Three of the hotels were not only beautiful & modern, but more importantly were centrally located. This made it very convenient for shopping, dining & people watching. They were the Westin Palace,...
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Dale
Luxury Gold
8 years ago
It certainly pleases us to read that you enjoyed our centrally located accommodations throughout tour. However, we regret to learn that some of your experiences with the hotels and meals were not as you had anticipated. As a result, we have forwarded your concerns regarding the relaxed starts and meals to our Operations team to be looked into further. As well, we have passed on your thoughts about the allocation of water to our Product Development team, to help make the necessary changes. That said; we truly hope to have the opportunity to restore your full faith in our experiences in the future.
Product reviews
Date of purchase: 08/09/2017
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Marialice Billingsley
Feefo Verified
8 years ago
What Marialice Billingsley said about Luxury Gold:
The hotel rooms were small and cramped. We purchased one pre night and one post night and paid north of $500.00 per night. In the US we could have stayed at premier resort such as Greenbrier,...
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Dale
Luxury Gold
8 years ago
We truly regret to read that there were some aspects of the tour that did not live up to your expectations. Therefore, we have forwarded your comments regarding the hotel rooms and the attractions visited, to our Operations team for their review. Nonetheless, we sincerely hope that you left your journey with some wonderful memories, and we would like to thank you for writing to us with your feedback.
Our Insight tour exceeded our expectations! Everything was taken care of, we did not have to worry about a thing. Also, the excursions, local guides and front of the line entrance made for an...
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Meghan
Luxury Gold
8 years ago
When you travel with Luxury Gold, every detail is attended to so that you can focus on taking in the surrounding beauty and have the opportunity to share in the stories that connect us all. With that in mind, it makes us remarkably happy to read that the care taken to craft this tour was apparent in your experience with us. We're grateful for you taking the time to share your feedback with us, and hope that you've returned home with lovely memories of Italy.
The bus driver and tour director did a very good job of getting us where we were going safely. There was a lot of riding on the bus, but we had plenty of stops to use the bathrooms. I did not have a...
All things advertised in the travel brochure for Spain and Portugal were delivered on the trip, plus more side trips and other little enhancements that were not advertised. The Tour Director was...
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Meghan
Luxury Gold
8 years ago
With Luxury Gold, we understand that the magic is in the details, and we're positively delighted to learn that you appreciated the care taken in finding authentic flourishes and hidden gems to ensure an interesting and authentic experience. Furthermore, it makes us happy to read that your Travelling Concierge was able to help create an effortless journey for you. We appreciate you sharing your thoughts on your journey, and we hope that you returned home with amazing memories of Spain and Portugal.
Everything was great about the trip EXCEPT for one thing. The prepaid gratuities.
We found out on the trip that it did not take care of local guides. With the considerable amount that we paid it...
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Dale
Luxury Gold
8 years ago
Our guests can enjoy the possibility of prepaying their gratuities to our dedicated team. These include all services except those by our Driver and Concierge. However, all gratuities remain voluntary, and any appreciation may be extended at the end of the tour. Nevertheless, we have forwarded your thoughts to our Operations department for their review. That said, we are very pleased that you had a great time with Insight Vacations in Peru, and hope that you will join us to explore many more destinations in the future.
Product reviews
Date of purchase: 08/09/2017
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Trusted Customer
Feefo Verified
8 years ago
I expected more from a Luxury Gold level. An effort should be make to make this level "extra" with better lunch stop facilities in small towns along the way rather than "gas station and cafeteria...
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Dale
Luxury Gold
8 years ago
We are very pleased to learn that you enjoyed the Itinerary for the Spain and Portugal in Style tour. However, we are concerned that the Lunch Stops and wine tasting experience at L'AND Vineyards did not meet your expectations. Therefore, we have passed on your concerns to our Quality Control team for their review. Nonetheless, we are happy that so many moments stood out as highlights from your time on the luxury gold tour, and we hope to welcome you back to explore in style with us again, in the future.
Product reviews
Date of purchase: 08/09/2017
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Sheldon Kay
Feefo Verified
8 years ago
What Sheldon Kay said about Luxury Gold:
Purchased tour through AAA. The travel agent was sometimes difficult to get hold of and did not promptly return my phone calls
Dale
Luxury Gold
8 years ago
We truly regret to read that you encountered complications communicating with your Travel Agent; however, we hope that all of your concerns were eventually addressed. Nonetheless, we are delighted that you have taken many memorable highlights away from your experience in Central Europe, and we would like to thank you for taking the time to write to us with your feedback.
Product reviews
Date of purchase: 05/09/2017
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Trusted Customer
Feefo Verified
8 years ago
The itinerary from Barcelona to Madrid, including Portugal was very good compared to Madrid to Madrid of other tour companies. Yes, I would recommend it.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.