Both the guides we had were great. Tim our guide in London was very helpful and could be found in the lobby of our hotel if we need him. The hotel staff in London were very friendly and polite. ...
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Sophie - Quality Control Manager
Luxury Gold
8 years ago
We are very pleased that you enjoyed the service of our dedicated team throughout this tour, as we are committed to helping our guests’ journey with ease. Furthermore, while we are delighted that you had a great time during your stay in the hotel in London; we regret to learn that your experience in Paris was not as pleasant. All room allocations are done by the hotel prior to arrival; however, we are happy that your accommodation offered to make adjustments to suit your requirements, as soon as possible. Nonetheless, we hope that you have taken many wonderful memories away from your Luxury Gold experience with Insight Vacations.
Francesca Bossi, our tour concierge, was well organized and very attuned to the needs of the people on the tour. Bus arrived on time, restaurants accommodated everyone's needs, entrance into sights...
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Dale Anderson
Luxury Gold
8 years ago
It pleases us to read that the careful attention paid to the needs of our guests by the Tour Director; helped to ensure an enjoyably smooth journey for you in Italy. Furthermore, we are delighted that you had a good time taking in all the sights on the itinerary and we hope that you will be joining us in the future, to uncover more exciting destinations.
Product reviews
Date of purchase: 01/10/2017
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Maxine Neller
Feefo Verified
8 years ago
What Maxine Neller said about Luxury Gold:
Provided appropriate info in timely manner.
Christine – Supplier Relationship Manager
Luxury Gold
8 years ago
At Insight Vacations, we strive to keep our guests well informed and therefore, it pleases us to read that you were kept well informed throughout your Luxury Gold experience. Furthermore, we hope that you will join us for another adventure in the near future.
Date of purchase: 09/10/2017
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Trusted Customer
Feefo Verified
8 years ago
We found the tour guide, driver and assistant very helpful and polite. The tour guide was very knowledgeable.
Accommodatin excellent.
Dale Anderson
Luxury Gold
8 years ago
Our itineraries have been specially made to help our guests make the most out of their journeys. So, it makes us happy to read that you enjoyed your time in India. In addition, we are delighted that the hotels and service lived up to your expectations and we hope to welcome you back to travel with us again soon.
Product reviews
Date of purchase: 30/09/2017
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Marilyn Dunstan
Feefo Verified
8 years ago
What Marilyn Dunstan said about Luxury Gold:
Hotels were excellent and dinners very good
Dale Anderson
Luxury Gold
8 years ago
We take great pride in the accommodations and cuisine incorporated into our tours as we know that these experiences can help make a good tour into an unforgettable one. Therefore, it makes us very happy to read your comments. Additionally, we would like to thank you for your concerns about the included attractions and organisation of the tour, which we have in turn forwarded to our Product Development team for their review. Nonetheless, we truly hope that you have taken many enjoyable experiences away from your time with Insight Vacations in Canada.
overall, everything was well done and the local and main guides were excellent. the insight person for Nepal was overshadowed by the other guides, and was a bit too indecisive, but no enough to be...
I have submitted the feedback form at the end of the tour.
Customer service by the Singapore team (Nicholas and Fung Min) was exceptional! They came through for us when the travel agent we booked...
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Jillian - Head of Operations
Luxury Gold
8 years ago
Our dedicated team work passionately to ensure our guests well-being; therefore, it makes us happy to learn that you enjoyed the service provided from the beginning to the end of your tour. As well, whether chosen for their central location or scenic charm, our luxury hotels are specially selected from the very best in the region to add something special to your itinerary. Additionally, we cannot guarantee that the rooms at the accommodations will have a specific view; although, our hotel partners do try to provide rooms with a view when possible. Also, our itineraries are carefully crafted so that our guests can experience the best sights in the snapshot of time they have with us. However, we appreciate that an alternative route and destinations would have been better suited to your preferences. Furthermore, we are sorry to read that this time you were not as impressed with your dining experiences as you were during your last journey with Insight Vacations. However, we always strive to ensure that the quality of the cuisine on our tours is up to the high standards that we expect. What’s more, our luxury touring coaches have been customised to give our guests more legroom and extra comfort than on a normal 53 seater coach; yet, we are sorry to hear that the size of the group was not what you had anticipated. Nonetheless, thanks very much for all of your comments which are paramount to making our tours even more enjoyable and we truly hope to welcome you back to journey with us again in the future.
Jillian – Head of Operations
Product reviews
Date of purchase: 08/10/2017
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Yang Guan Tan
Feefo Verified
Singapore
8 years ago
What Yang Guan Tan said about Luxury Gold:
Friendly, knowledgeable concierge, excellent driver. Good marketing services.
Dale Anderson
Luxury Gold
8 years ago
We are delighted that you truly enjoyed your carefully made Italian itinerary and we are happy that you were impressed with the service on the tour. Furthermore, we have forwarded your suggestions to our Product development team for their consideration going forward and we hope to welcome you back to explore with us again in the future.
The guide was over bearing. He did not allow us any free time. He had a hidden agenda with regard to where and when we could shop let alone soak up some local color. India is off the list for me!
Dale Anderson
Luxury Gold
8 years ago
It concerns us to read that your service experience with Insight Vacations was anything short of exceptional. Therefore, we will look further into these comments with our Operations team to ensure the continuation of our guests’ satisfaction going forward. Nonetheless, we hope that you have still taken some pleasant memories away from your time in India.
An excellent tour with lots of variety in places visited & special local tours that were exclusive to our group. Most of the cities had real energy, particularly Chicago, Nashville & New Orleans.
Dale Anderson
Luxury Gold
8 years ago
At Insight Vacations we go to great lengths to ensure that our guests can profit from truly unique experiences. That is why; we are very pleased to read that you really liked the sights and activities that this itinerary incorporated. Furthermore, we hope that you have taken many memorable highlights away from your time on the tour and that you thoroughly enjoyed your Luxury Gold experience.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.