Luxury Gold Reviews

Thank you for your valuable feedback. We are sorry to hear that aspects of your experience did not meet your expectations, particularly regarding the itinerary and the quality of some inclusions. Your comments about the scheduling and the selection of wine have been noted and will be carefully considered as we seek to improve our services. We appreciate your recognition of the hotel staff and have shared your feedback with the Operations Department. We appreciate your feedback and the opportunity to review your experience.

Thank you for your thoughtful feedback. We are pleased to hear that you found the tour intellectually enriching and appreciated the depth of cultural experiences offered. We acknowledge your comment regarding the limited opportunity to enjoy the accommodation and its facilities, and will carefully consider this as we review our future itineraries. Your insights are greatly valued.

Thank you for taking the time to share your detailed feedback. We sincerely appreciate your positive comments regarding the itinerary, accommodations, and the exceptional guidance provided by Tien in Vietnam. Your suggestions concerning the balance of time between Ha Long Bay and Hanoi, as well as your observations on specific group activities, are invaluable and will be considered in our ongoing efforts to refine our tours. We acknowledge your concerns regarding pre-departure communication and the complexity caused by multiple portals. Your expectation for a streamlined, personalised itinerary is entirely reasonable, and we regret any inconvenience experienced. Please be assured that we are actively working to enhance the clarity and integration of our customer communication, with particular attention to the issues you have highlighted. Thank you once again for your constructive feedback, which is instrumental in helping us improve the overall experience for our guests.

Thank you very much for your thoughtful feedback. We sincerely appreciate your comments regarding the comfort of the spa facilities on the Tosca River boat and will ensure your suggestion about updating the massage table is passed on to the relevant team. It is encouraging to hear that you found the therapist’s service to be of such a high standard. Your insights are invaluable in helping us enhance the experience for all our guests.

Thank you for sharing your feedback. We are sorry to hear that the tour did not meet your expectations, especially regarding the aspects of luxury and group arrangements described in our brochure. Your comments about the group size, amenities, and communication are invaluable, and we regret any discomfort caused. We will review these points carefully to improve both our guest experience and the accuracy of our materials. Thank you for bringing these concerns to our attention.

Thank you for your thoughtful feedback. We are pleased to hear that you found the tour well presented and our Travel Consierge’s expertise valuable throughout your journey in Egypt. Your comments regarding gratuities are appreciated, and we recognise the convenience of having these included in the overall price. This is certainly something we will consider as we continue to refine our offerings.

Thank you for your thoughtful review. We are pleased to hear that you found your experience both relaxing and informative. Your feedback is greatly appreciated and inspires us to continue providing high-quality service.

Thank you for your review and for sharing your experiences regarding your recent holiday. We are pleased to hear that you enjoyed the itinerary, cruise ship, and the service provided by our on-the-road team. We appreciate your feedback regarding the pricing and the tipping structure. Your concerns are valid, and we will take them into consideration as we continually strive to improve our service and ensure a fair compensation structure for our staff. We value your insights and hope to welcome you back in the future.

Thank you for your feedback. We appreciate your suggestion regarding advance notice for tipping expectations and will ensure clearer communication in the future to help guests plan accordingly. Should you prefer, our Reservations Team can assist you in including gratuity costs in your booking, enabling you to settle this in advance of your travels. Thank you once again for your valuable feedback. We look forward to providing you with an even better experience in the future.

Thank you for your thoughtful feedback. We are pleased that the itinerary and the expertise of both the Travel Concierge and Coach Driver met your expectations. Your comments regarding the hotel service and specific experiences in Wellington and Havelock North are noted and will be addressed with the Operations Department to ensure improvements. We appreciate you taking the time to share your insights, which are invaluable in our ongoing efforts to enhance the quality of our offerings.