They took care of every detail and services were provided as promised, with the exception of the final leg of the trip. A travel concierge should be provided for the entire tour.
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Kim Devereux
Luxury Gold
6 months ago
Thank you for taking the time to share your feedback. It's wonderful to hear you enjoyed the itinerary and highlights of Spectacular South Africa and Victoria Falls Option, particularly the safari experience. We are pleased to know that you found the lodge, guides, and food amazing. It's also great to hear that your Travel Concierge, provided excellent service and made you feel valued.
We understand your disappointment regarding the level of service at Victoria Falls. Your comments are valuable and appreciate you bringing this to our attention. Thank you for being our guest.
Date of purchase: 03/10/2025
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Trusted Customer
Feefo Verified
6 months ago
Our local tour guides provided us with fasinating details about the sites we visited and were always open to our questions. The hotels were of high quality and conveniently located to facilitate...
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Kim Devereux
Luxury Gold
6 months ago
Thank you for sharing your wonderful experience with Luxury Gold. It is fantastic to hear that the on The Road Team and the local tour guides, contributed to such a memorable trip for you in Spain and Portugal. We are delighted that you appreciated the attention to detail, the curated dining experiences, and the quality of the hotels. We are thrilled to know that you would recommend Luxury Gold.
*personal info removed by Feefo* were magnificent. Very knowledgeable and engaging. Took care of every need with a personal touch
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Kim Devereux
Luxury Gold
6 months ago
We appreciate you taking the time to share your thoughts on the 'Spain and Portugal in Style' tour. It's wonderful to know that you found the on The Road Team to be fantastic, and that you enjoyed the quality of the hotels and the local tours. We are sorry to hear that you were unable to visit some of the cathedrals
Our travel guide *personal info removed by Feefo* was knowledgeable of the local history, customs, foods, and sites. She made us feel like we were old friends or family traveling together. She...
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Kim Devereux
Luxury Gold
6 months ago
Thank you for sharing your wonderful experience with Luxury Gold. It sounds like you had an unforgettable time on the Ultimate Italy tour, and we are thrilled to hear that it created lasting memories for you. We are especially delighted to know that you enjoyed the unique experiences and the attentive service provided by the Travel Concierge. We appreciate your kind words and look forward to welcoming you on another Luxury Gold journey in the future.
Date of purchase: 28/09/2025
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Devanshu Surendra Mehta
Feefo Verified
IND
6 months ago
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Kim Devereux
Luxury Gold
6 months ago
We are thrilled to learn that you found the Treasures of the Incas tour so well-organised and that you were particularly impressed with the Travel Concierge. We are delighted you had such a wonderful experience. Thank you for being our guest.
Date of purchase: 04/10/2025
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Mehrbanoo Ostowari
Feefo Verified
USA
6 months ago
What Mehrbanoo Ostowari said about Luxury Gold:
Very professional and courageous!
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Kim Devereux
Luxury Gold
6 months ago
We are so pleased to hear that you had a fantastic time on your trip. It's wonderful that you appreciated the efforts of the Travel Concierge and Coach Driver, and we appreciate you taking the time to share your positive experience.
Date of purchase: 03/10/2025
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Norma Greer
Feefo Verified
CAN
6 months ago
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Kim Devereux
Luxury Gold
6 months ago
Thank you for being our guest and travelling with Luxury Gold.
On this trip the service provided was a step beyond what wee have experienced previously on Luxury Gold. It could not have been better.
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Kim Devereux
Luxury Gold
6 months ago
We are delighted to hear you enjoyed your experience with 'Spain and Portugal in Style'. It is wonderful that you appreciated the cultural exposure and cuisine.
God help you if your trip is interrupted by a family death.
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Kim Devereux
Luxury Gold
6 months ago
Thank you for travelling with us and for taking the time to share your feedback. We are sorry to learn of the circumstances that led to the interruption of your trip, and we extend our sincere condolences for your loss.
We are, however, concerned to hear that you experienced difficulties obtaining support during your return home and challenges with the insurance reimbursement process. We understand how distressing this must have been at an already difficult time.
We are pleased to know that our Guest Relations Department has been in correspondence with you regarding this matter. Please be assured that your experience and concerns have been shared with the relevant teams to ensure that appropriate follow-up and support are provided.
Thank you once again for bringing this to our attention and for choosing to travel with us. We truly appreciate your patience and understanding and hope that, in time, we may have the opportunity to welcome you on another journey under happier circumstances.
Date of purchase: 04/10/2025
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Trusted Customer
Feefo Verified
6 months ago
Good but not great.
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Kim Devereux
Luxury Gold
6 months ago
Thank you for travelling with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed the quality of the accommodation, the excellent food, and the good service throughout your journey.
However, we are sorry to learn that the level of support you received during the Zimbabwe portion of your trip did not meet your expectations. We understand how important consistent service is, particularly after such a positive experience with your Travel Concierge in South Africa. Please be assured that your comments have been shared with our operations team for review, as we continually strive to ensure that every part of the journey reflects the high standards associated with Luxury Gold.
We sincerely appreciate your feedback, as it helps us to improve the experience for future guests. Thank you once again for choosing to travel with us, and we hope to have the pleasure of welcoming you on another journey in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.