Thank you very much for choosing to travel with Luxury Gold and for taking the time to share your feedback.
We are pleased to hear that everything was well organised and that you enjoyed a high standard of service throughout your journey. It is especially pleasing to know that the Travel Concierge made such a positive impression with her energy and dedication, and that the hotels met your expectations.
We are also glad that the overall experience delivered what you were looking for and that you were satisfied with the quality of the tour.
Thank you once again for travelling with us. We hope to have the opportunity to welcome you on another journey in the future.
Everything was well taken care of. Baggage transfers, meals, hotel service and transportation were first rate.
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Mantombi
Luxury Gold
2 months ago
Thank you for sharing your thoughtful feedback. We are pleased to hear that you found the arrangements and guidance to be of a high standard. Your comments regarding the pace of the itinerary and the limited time allocated at certain locations are appreciated and will be taken into consideration for future planning. We also note your observations about the travel logistics and hotel facilities. It is encouraging to know you would recommend the tour, and your remarks will assist us in further enhancing our services.
Very little communication from Luxury Gold once payment was complete. Received multiple communications regarding itinerary but never heard anything about pre-immigration requirements which I had to...
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Kim Devereux
Luxury Gold
2 months ago
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share your feedback.
We are pleased to hear that you enjoyed the overall experience and that the itinerary provided a valuable introduction to a wide cross section of Japan.
At the same time, we are sorry to learn that your pre departure experience did not meet expectations. We appreciate your comments regarding the level and relevance of communication, particularly around important requirements such as pre immigration information, and this will be shared with our team for review and improvement. We also note your feedback regarding itinerary changes and the impact this had on travel times, as well as the pace and suitability for guests with mobility considerations.
Your insights are very important to us as we continue to refine our journeys.
Thank you once again for travelling with us. We hope to welcome you on another trip in the future.
Date of purchase: 01/04/2026
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2 months ago
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Kim Devereux
Luxury Gold
2 months ago
Thank you very much for choosing to travel with us and for taking the time to share your feedback.
We are pleased to hear that you found the tour very well organised and enjoyed the quality of the hotels and the interesting itinerary. It is especially pleasing to know that your Travel Director made such a positive impression.
Thank you once again for travelling with Luxury Gold. We hope to welcome you on another journey in the future.
This is Japan so service is core to their way of being. The level of hospitality was unmatched. They really tried to make sure we felt welcome and experienced all of the unique aspects of the culture.
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Kim Devereux
Luxury Gold
2 months ago
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share your experience.
We are pleased to hear that you felt so welcomed and well cared for throughout your journey, and that the level of hospitality stood out to you. It is wonderful to know that the itinerary allowed you to experience so many unique aspects of Japanese culture in a well organised and seamless way, particularly as a first time visitor.
We truly appreciate your kind feedback and are so pleased that the trip delivered such a memorable and enriching experience.
Thank you once again for travelling with us. We hope to welcome you on another journey in the future.
Service was great. Loved not having to worry about anything from pick up at my house to return to my house.
I already mentioned the overnight bag to Sendai. Didn’t love that, but was not a deal...
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Mantombi
Luxury Gold
2 months ago
Thank you for your thoughtful feedback. We are pleased to hear that you enjoyed the overall trip and appreciated the seamless service and itinerary. Your comments regarding the free time allocation and the overnight bag arrangement in Sendai are duly noted, and we will review these aspects to enhance future experiences. We also regret that the hotel in Kyoto did not meet expectations and will address this with our Operations Department. Your kind words about the Travel Concierge and the remainder of the journey are much appreciated.
Date of purchase: 30/03/2026
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3 months ago
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Mantombi
Luxury Gold
3 months ago
Thank you for taking the time to share your experience. It is heartening to learn that you appreciated the carefully planned itinerary, high standard of accommodation, and attentive service throughout your journey. Your reflections on the Taj Mahal, Ranthambore, and Amber Fort highlight the memorable nature of these destinations. We value your feedback and hope to welcome you on another tour in the future.
The big cities are good to see once, very crowded, but we were delighted to get out to the country villages and experience that side of Japan
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Kim Devereux
Luxury Gold
3 months ago
Thank you very much for taking the time to share your feedback, and for choosing to travel with Luxury Gold.
We are pleased to hear that you had such a wonderful experience in Japan and that the balance between the cities and the countryside allowed you to see so much of the country’s authentic character. It is especially lovely to know that each day felt special and rewarding, and that the itinerary met your expectations so well.
We are also very pleased to hear your kind words about the Travel Concierge and the positive impact he had on your journey. It is wonderful that his guidance helped bring the destinations to life and gave you such a meaningful insight into Japan.
Thank you once again for travelling with us. We very much hope to welcome you on another memorable journey in the future.
Service was great everywhere we went, no complaints here! Our luggage transfers were handled perfectly. Our guide did a wonderful job taking care of our group of 22.
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Kim Devereux
Luxury Gold
3 months ago
Thank you very much for taking the time to share your detailed and thoughtful feedback, and for choosing to travel with Luxury Gold again.
We are pleased to hear that your fourth Luxury Gold tour lived up to your previous experiences and that it was such a memorable journey. It is wonderful to know that the service throughout your trip met your expectations, and that your luggage transfers and overall arrangements ran so smoothly.
We are especially pleased that your Travel Concierge took such great care of your group and contributed to making your experience so enjoyable. Travelling during peak cherry blossom season is incredibly special, and we are so glad you were able to witness their beauty. It is also great to hear that you embraced the culinary experiences and discovered a genuine appreciation for Japanese cuisine.
Your kind words about the warmth and politeness of the people you encountered are greatly appreciated, and it is rewarding to know that these interactions added to your overall experience. We also appreciate your understanding regarding the size of the coaches in Japan, where local conditions can influence the type of vehicles used.
It is fantastic to hear that your journey was not only enjoyable but also enriching, offering you meaningful insights into Japan, its culture, and way of life.
Thank you once again for your continued loyalty and for travelling with us. We very much look forward to welcoming you on your next Luxury Gold journey.
Date of purchase: 23/03/2026
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3 months ago
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Kim Devereux
Luxury Gold
3 months ago
Thank you very much for taking the time to share your feedback, and for choosing to travel with Luxury Gold.
We are truly grateful for your reflections on your experience, particularly your visit to Hiroshima. Hearing a personal account from a survivor is indeed a moving and humbling experience, and we are pleased that this moment resonated so strongly with you.
We also appreciate your constructive feedback regarding the museum visits, including the National Museum in Tokyo. Your suggestion for a more guided and curated experience led by an expert is very valuable, and we understand how this could further enrich the visit and provide deeper context. Please be assured that your comments have been noted and will be shared with our team for review as we continually look for ways to enhance our guest experience.
Thank you once again for travelling with us. We hope to have the pleasure of welcoming you on another journey in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.