Thank you for sharing such a gracious and evocative account of your Elegance of the Nile with Luxury Gold. We are delighted to learn that your journey through Egypt was so thoughtfully supported from the moment you arrived, and that the vistas, cultural encounters, and daily discoveries left such a lasting impression.
It is wonderful to hear that your Travel Concierge provided such insightful guidance, enriching each experience with knowledge, care, and patience. We are equally pleased that the crew aboard the M/S Tosca offered warm hospitality throughout, ensuring both comfort and delight, whether through attentive service, exceptional cuisine, or tranquil moments on the sundeck.
Thank you once again for choosing Luxury Gold. We are truly honoured to have accompanied you on a journey of such significance, and we hope to welcome you back on another exceptional experience in the future.
The Luxury Gold staff is outstanding. Our tour guide *Personal information removed by Feefo* was wonderful. He is an expert Egyptologist and he was with us the entire tour. He took so much care &...
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Kim Devereux
Luxury Gold
5 months ago
Thank you very much for travelling with us and for taking the time to share such thoughtful feedback. We are delighted to hear that your journey through Egypt was so memorable and that it met your expectations in every way.
It is wonderful to know that the Travel Concierge made such a positive impression. His expertise as an Egyptologist and his dedication to ensuring your comfort, safety and enjoyment throughout the tour are qualities we value and we will be sure to share your kind words with him. We are equally pleased that our drivers, airport representatives and River Tosca, Marriott Mena House and Four Seasons Cairo teams contributed to a seamless and welcoming experience.
We are thrilled that the itinerary, especially its chronological flow, enhanced your appreciation of Egypt’s remarkable history. Knowing that this approach helped bring each site to life is truly rewarding for us.
Thank you once again for choosing to explore Egypt with Luxury Gold. We hope to have the pleasure of welcoming you on another journey in the future.
Date of purchase: 08/11/2025
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5 months ago
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Tebo
Luxury Gold
5 months ago
Thank you for taking the time to review your tour. Please accept our sincere apologies for the disappointment you encountered during your experience with us. Your feedback has been formally registered with our Guest Relations Department, who are currently conducting a full review of your case and will be in contact with you directly. We are grateful that you have brought these matters to our attention, and we appreciate the opportunity to address your concerns with the care they deserve.
Date of purchase: 07/11/2025
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Feefo Verified
5 months ago
Excellent trip.
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Tebo
Luxury Gold
5 months ago
Thank you for sharing your thoughtful reflections on your recent Luxury Gold journey. We are delighted to learn that you appreciated the intimacy of the small-group experience, the expertise of your Travel Concierge, and the exceptional quality of your hotel stays, including the Marriott Mena House and the Four Seasons.
We are, however, truly sorry to hear that the afternoon tea at the Old Cataract Hotel did not meet the high standards you rightly expect from a Luxury Gold experience. Your comments regarding the pace of service, the quality of the refreshments, and the attentiveness to specific requests are greatly valued, and they will be carefully reviewed with our partners to ensure meaningful improvements.
Thank you once again for bringing this to our attention. We are pleased that the rest of your journey aligned with your expectations, and we sincerely hope to have the privilege of welcoming you on another Luxury Gold tour in the future.
Luxury Gold provided us with an excellent service throughout our 3 week trip.
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Kim Devereux
Luxury Gold
5 months ago
Thank you very much for travelling with us and for sharing your feedback. We are delighted to hear that you enjoyed your trip to Australia and that the itinerary allowed you to experience so much of what the country has to offer. It is wonderful to know that the schedule was well organised and that the Travel Concierge looked after you so attentively throughout the journey.
We are pleased that you enjoyed your stays at The Reef Hotel and The Langham, and it is lovely to hear that these accommodations contributed to a memorable experience.
We also appreciate your feedback regarding the Yarra Valley visit. It is understandable that the chocolate experience may not have been to your personal taste, and your suggestion to spend more time at leisure in Melbourne is noted for future planning.
Thank you once again for choosing to travel with us and for taking the time to share your thoughts. We are thrilled that, overall, you had such a positive experience and hope to welcome you on another journey in the future.
Luxury Gold’s service was very well organized and coordinated by our guide, *Personal information removed by Feefo*. She handled all aspects of our trip, such as: coordinating with hotels, drivers,...
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Kim Devereux
Luxury Gold
5 months ago
Thank you very much for travelling with us and for sharing such a thoughtful and detailed account of your experience. We are delighted to hear that Luxury Gold’s service felt well organised and seamless throughout, and that the Travel Concierge’s coordination played such an important part in your enjoyment of the journey. Her attention to detail, communication and care for the group are qualities we truly value, and your kind words will mean a great deal to her.
It is wonderful to know that the itinerary offered you such a rich perspective on Japan, from the country’s remarkable history to its vibrant modern culture. Hearing from a Hiroshima survivor, visiting temples and shrines, gaining insight into Geisha traditions and experiencing the energy of Japan’s major cities all contribute to a truly memorable journey. We are also pleased that the beauty of the autumn foliage and your visit to Sendai added something special to your time in the north.
Thank you again for choosing to travel with us and for so generously sharing your reflections. We hope to have the pleasure of welcoming you on another journey in the future.
Thoughtfully planned trip with unique experiences. Learned and enjoyed so much each day!
Our tour concierge *Personal information removed by Feefo* was " the best of the best"!!!! She made this trip...
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Kim Devereux
Luxury Gold
5 months ago
Thank you very much for travelling with us and for sharing such warm and thoughtful feedback. We are delighted to hear that you found the itinerary so well planned, with unique and memorable experiences that allowed you to learn and enjoy each day of your journey.
It is wonderful to know that the Travel Concierge made such a positive impression. Her knowledge, organisation and genuine care are qualities we greatly value, and we will be sure to pass on your kind words. She will be truly pleased to hear how much you appreciated her support throughout the trip.
We are also glad that you found all transportation, drivers and local contacts to be polite and kind, and that you were able to enjoy the beauty of Japan and the warmth of its people.
Thank you again for choosing to travel with us and for taking the time to share your experience. We hope to have the pleasure of welcoming you on another journey in the future.
Date of purchase: 05/11/2025
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Mark Langdorf
Feefo Verified
USA
5 months ago
What Mark Langdorf said about Luxury Gold:
*Personal information removed by Feefo* was a capable and knowledgeable guide. He did everything he needed to do to keep us organized and safe. On the other hand he did not seem as as enthusiastic as...
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Kim Devereux
Luxury Gold
5 months ago
Thank you very much for travelling with us and for taking the time to share such thoughtful feedback. We are pleased to hear that the Travel Concierge provided capable and knowledgeable guidance throughout your journey and that he ensured the group remained organised and safe. It is also lovely to know that he showed particular kindness and support when you injured your foot.
At the same time, we are sorry to learn that his enthusiasm did not always meet your expectations. Your impressions are important to us, and we will ensure this is shared with the relevant team for review and reflection.
We are delighted that you found the hotels spectacular, but we regret that the visits to sales-focused venues in Delhi detracted from your experience. Your concerns are completely understandable, especially on a luxury tour where the emphasis should be on curated cultural experiences rather than commercial stops. We appreciate you highlighting how much time this took from your day, and your feedback will be carefully considered as we continue refining our itineraries.
Thank you once again for choosing to travel with us and for providing such valuable insight. We hope to have the opportunity to welcome you on another journey in the future.
Impeccably curated & time perfect
Such an adventure. Experience of a lifetime
Product reviews
Kim Devereux
Luxury Gold
5 months ago
Thank you for being our guest and travelling with Luxury Gold.
Date of purchase: 08/11/2025
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Warwick Lawton
Feefo Verified
AUS
5 months ago
Product reviews
Kim Devereux
Luxury Gold
5 months ago
Thank you very much for travelling with us and for taking the time to share your feedback. We are very sorry to hear about the issues you experienced at the start of your journey. Not being met at the airport as arranged is certainly disappointing, and we can understand how stressful it must have been to wait for assistance before being able to transfer to the Leela Palace. Please be assured that your comments will be shared with our local team to ensure this does not happen in future.
We also appreciate your feedback regarding the tiger safari arrangements. We understand that sharing a larger vehicle limited the viewing opportunities for some guests, and that this did not meet the expectations you rightly hold for a premium experience. Your observations are extremely valuable and will be considered carefully as we review our itinerary and excursion planning.
Thank you again for bringing these matters to our attention and for choosing to travel with us. Your feedback is important in helping us improve our services for future guests.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.