The hotels were great and in the best location. This made getting out and about easy. No need to figure out what bus or train was needed.
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Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Luxury Gold and for sharing your feedback. We are pleased to hear you enjoyed the well-located hotels, which made it easy to explore independently, as well as the well-balanced itinerary with a good mix of included activities and free time.
It is also good to know the Travel Concierge supported a smooth and comfortable journey throughout. We are especially pleased that the knowledge shared by the team enhanced your understanding of the destinations and regions visited. Your kind comments are greatly appreciated.
Luxury Gold caters to your every need and gives you the experience of a lifetime with the Five Star accommodations, special (only they can do) experiences in your journey and the fabulous tour guides!
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Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Luxury Gold and for sharing such positive feedback. We are pleased to hear that your journey exceeded expectations and that you enjoyed the five-star accommodations, curated experiences, and exceptional dining throughout your trip.
It is also good to know the Travel Concierge helped ensure a smooth and comfortable journey. We are especially pleased that the service, knowledge, and care provided helped make your experience so memorable, including the unique private viewing experiences.
Your kind comments are greatly appreciated, and we are delighted you felt the journey truly reflected the Luxury Gold standard.
*Personal information removed by Feefo* on this trip and *Personal information removed by Feefo* on our previous trip were just amazing. Knowledgeable, entertaining and fun to travel with. They're...
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Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Luxury Gold and for sharing your feedback. We are pleased to hear your second journey with us exceeded expectations and that you found it such an excellent way to explore Italy.
It is also good to know the Travel Concierge and Coach Driver contributed to a smooth and enjoyable experience throughout. We are especially pleased that the outstanding service, knowledge, and care from your guides helped make both this and your previous trip so memorable.
Your continued loyalty and plans to travel with us again next year are greatly appreciated.
Thank you for travelling with Luxury Gold and for sharing your feedback. We are pleased to hear you appreciated the attention to detail throughout your journey and enjoyed the hotels and curated experiences.
It is also good to know the Travel Concierge supported a smooth and enjoyable trip. We are especially pleased that the Concierge’s service helped make your experience so positive, even with a full and active itinerary. Your kind comments are greatly appreciated.
It was our first experience with Luxury Gold and we were so very pleased. It was definitely the best way to see Italy. Our bus was always clean. Our tour guide, *Personal information removed by...
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Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Luxury Gold and for sharing your feedback. We are pleased to hear your first experience with us was so positive and that you found it an excellent way to explore Italy.
It is also good to know you appreciated the well-planned itinerary, comfortable pacing with regular breaks, and the high standard of hotels. We are especially pleased the Travel Concierge ensured a clean and comfortable coach throughout, and that the service you received helped make your journey enjoyable.
We were always treated royally. Anything we were concerned about was handled well. *Personal information removed by Feefo* could make anything happen. Changes in plans were all good.
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Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Luxury Gold and for sharing your feedback. We are pleased to hear you felt well looked after throughout your journey, with flexible arrangements handled smoothly and a comfortable coach experience.
It is also good to know you enjoyed learning about Canada’s history from those you met on board, as well as the company of your fellow travellers and the high standard of accommodation and dining in most locations. We appreciate your comments regarding breakfast at the Fairmont Banff and will ensure this is shared appropriately for review.
Your feedback is valued and helps us continue to improve the overall experience for our guests.
Thank you for travelling with Luxury Gold and for sharing such thoughtful feedback. We are pleased to hear you felt so well supported throughout your journey, with seamless travel between destinations, immaculate transport, and attentive and considerate service from our teams.
It is also good to know you enjoyed the dining experiences and the overall standard of service provided along the way. Your kind comments reflect the level of care we aim to deliver on every departure.
We appreciate you taking the time to share your experience and hope to welcome you again in the future.
First I would like to express that this issue was in no way a negative spot on our tour or tour guide itself.
The only negative issue was with the post trip transportation home from MCO (ORLANDO). We...
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Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Luxury Gold and for sharing your detailed feedback. We are pleased to hear you were well supported during your tour and that the Travel Concierge provided a pleasant, patient and knowledgeable service throughout the itinerary.
We are sorry to learn about the disruption you experienced with your post tour transport from Orlando, particularly following your delayed flight and missed connection. We appreciate you taking the time to outline the situation with RMA Chauffeured Transportation. We have passed your comments on to our Partnerships team for review.
Your feedback is important to us and will be used to help us assess and improve the experience for future guests.
very good ,can get affected if the guide is from a lower tier tour standard and not experienced in caring for LUXURY GOLD CLIENTS
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Kim Devereux
Luxury Gold
1 month ago
Thank you for travelling with Luxury Gold and for sharing your feedback. We are pleased to hear that you found your overall experience very good.
We are sorry to learn that certain aspects did not fully meet your expectations, particularly in relation to the level of guiding, meal quality and choice, and the clarity of communication during your time in Paris. We also appreciate your comments regarding the balance of guided sightseeing and free time, as well as the need for clearer advance instructions.
Your feedback is important and will be shared with the relevant teams for review to help improve the guest experience. Thank you again for your comments, and we hope to have the opportunity to welcome you on another journey in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.