Luxury Gold Reviews

Thank you for your gracious feedback. It is wonderful to hear that your journey met such a high standard and that both the Coach Driver and Travel Concierge contributed so meaningfully to your experience. Your recognition of their efforts is truly appreciated, and we are delighted that the trip proved so enjoyable for you.

Thank you very much for taking the time to share your feedback and for travelling with us. We are delighted to hear about your positive experience. It is wonderful to know that the Travel Concierge was efficient, knowledgeable and generous in sharing her family history, which clearly added a personal and meaningful touch to your journey. We are also pleased to hear that the Coach Driver’s driving made you feel safe and comfortable while travelling around the North Island of New Zealand. Your kind words will be shared with both Travel Concierge and Coach Driver, as recognition of their professionalism and dedication. Thank you once again for choosing to travel with us, and we hope to have the pleasure of welcoming you on another journey in the future.

Thank you for taking the time to share your feedback and for travelling with us. We are sorry to learn that your experience did not meet your expectations, particularly in relation to the level of luxury you anticipated. We appreciate your honesty and understand how disappointing this must have been. We are, however, delighted to hear your kind words about the on The Road Team. It is encouraging to know that their professionalism, knowledge and care stood out and helped support you throughout the journey. We will certainly ensure your praise is shared with them. We regret that the hotels and included dinners did not meet an acceptable standard for you, and that the location of some hotels felt inconvenient. Your comments regarding certain excursions, including your experience at the glow worm caves, are also noted with concern, especially where this differed from what you expected. Please be assured that your feedback is taken seriously and will be shared with our Product and Operations Teams for review. While we are sorry to hear that you would not choose to travel with us again or recommend the experience, we do appreciate you taking the time to provide such detailed insight, as this helps us to better understand where improvements are needed. Thank you once again for travelling with us and for bringing these matters to our attention.

Thank you very much for your thoughtful review. We are delighted to hear that you enjoyed your tour and found the itinerary well-suited to your interests. While there are indeed a number of flights, we agree that this remains the most efficient way to experience the region's highlights. We are especially pleased that the Travel Director made such a positive impression and that the majority of Local Guides contributed to your enjoyment. Travelling in a small group is something we value highly, and we appreciate your comments on the group sizes and how this shaped your experience. It is great to know that the included meals were generous and that you didn’t need to pay for many extras. We do understand that altitude sickness can be challenging, and your observation about both the altitude and medication effects is a useful reminder for future travellers. Thank you again for your feedback, and we hope to welcome you on another adventure soon.

Thank you so much for your wonderful review. We're thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again.

Thank you for taking the time to share your feedback, and for travelling with Luxury Gold. We are genuinely sorry to learn that your experience did not meet your expectations, particularly given your previous positive experiences with Insight Vacations. We regret that you felt the tour did not offer the level of value or luxury you anticipated. While the itinerary was designed to provide a balanced pace, we understand your disappointment that certain days, including time in Wellington and the final day, did not feel as enriching as expected. Your comments regarding having to arrange activities independently, as well as your observations about the hotels, are noted with concern. We are also sorry to hear that visits such as Waitomo Caves and Rotorua did not resonate with you. We appreciate your suggestions regarding alternative experiences, including geothermal attractions or the Hobbiton set, and we understand how important it is that destinations feel meaningful, particularly on a premium tour. Please be assured that your feedback is extremely valuable and will be shared with the relevant teams for review. Insights such as yours help us to assess our itineraries and inclusions more carefully and ensure they align with the expectations associated with a luxury travel experience. Once again, thank you for travelling with us and for being open about your experience. We truly regret your disappointment and appreciate you bringing these matters to our attention.

Thank you very much for taking the time to share your feedback and for travelling with us. We truly appreciate your considered comments. We are delighted to hear your kind words regarding the Travel Concierge and Coach Driver. It is wonderful to know that their knowledge, professionalism and care helped enhance your experience, and we will be sure to pass on your appreciation to them. We also acknowledge your observations regarding the amount of time spent travelling by coach and your suggestion for a greater focus on the excellent parks and museums available. Your feedback about the city highlights lacking diversity, as well as your comments on the dining experiences, are equally valued. These insights are important to us and will be shared with our operations and product teams as part of our ongoing efforts to refine and improve our itineraries. Thank you once again for choosing to travel with us and for providing such thoughtful feedback. We hope to have the opportunity to welcome you on another journey in the future.

Thank you very much for taking the time to share your feedback and for travelling with us. We truly appreciate your thoughtful and balanced comments. We are delighted to hear your praise for the Travel Concierge and Coach Driver. It is wonderful to know that their knowledge, professionalism and care made a positive difference to your experience, and we will be sure to pass on your kind words to them. We do, however, regret that aspects of the itinerary did not fully meet your expectations. We understand your concerns regarding the amount of time spent in transit and your wish for more time in parks, botanical gardens and museums. Your feedback about the focus on city highlight tours is also noted. In addition, we acknowledge your comments regarding the included meals and hotel standards. While we are pleased that you enjoyed the winery meals and the Māori feast, we are sorry that the remaining dining experiences and accommodation did not feel outstanding. Please be assured that your feedback will be shared with our product and operations teams for careful review, as it helps us to continually improve the overall experience we offer. Thank you once again for travelling with us and for sharing your honest impressions. We value your feedback and hope to have the opportunity to welcome you on another journey in the future.

Thank you for being our guest and travelling with Luxury Gold.

Thank you very much for your kind feedback. We’re delighted to hear that you were pleased with the service and that your luggage was handled efficiently. It’s wonderful to know that you found the accommodation excellent. We appreciate your honest comments regarding the tours and will take your observations on board as we strive to enhance our guest experiences. Thank you again for choosing us, and we hope to welcome you back in the future.