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Luxo Living Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

JD

John Delaney

Brisbane

5 years ago

What John Delaney said about Luxo Living:

Great but not perfect

The unit arrived quickly but the delivery service “Hunter Express” was a sore point. They don’t contact you prior to arrival and the delivery guy had to lift a 100kg box all by himself.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback. We are glad to hear that you a happy with your purchase. We will certainly pass your feedback onto Hunter Express regarding the delivery service. We look forward to having you shop with Luxo Living again in the future.

Product reviews

Date of purchase: 24/05/2020

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DC

Deanna Calicetto

5 years ago

What Deanna Calicetto said about Luxo Living:

Good quality, easy assembly

The quality of the item was great, it was so easy to assemble, I did it myself. Delivery was quick too.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.

Product reviews

Date of purchase: 24/05/2020

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JU

Justin

Blacktown

5 years ago

What Justin said about Luxo Living:

Easy to use website, great service provided on delivery and handled with care

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.

Product reviews

Date of purchase: 17/04/2020

0

Trusted Customer

6 years ago

it was so quick to receive the Parcel

The Sheets feel so good on our skin

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.

Product reviews

Date of purchase: 30/04/2020

0

Trusted Customer

6 years ago

I ordered a bunk bed that arrived in 2 days during a pandemic!

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.

Product reviews

Date of purchase: 21/04/2020

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LR

Lauren R

Melbourne

6 years ago

What Lauren R said about Luxo Living:

Pretty but uncomfortable

Quick delivery

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback. We are sorry that you have not been satisfied with your purchase. I have taken a look into your account and can see that a $100 partial refund was processed as an agreed resolution to your claim. Kind Regards, Luxo Living Team

Product reviews

Date of purchase: 28/02/2020

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Rachel

Sydney

6 years ago

What Rachel said about Luxo Living:

Poor quality furniture and zero reply from luxoliving

I bought the sofa and a few weeks later it started sagging and losing its firmness. It creaks when you sit on it and the sitting section has a groove on it. I haven’t even been sitting on it that...

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Rachel,Thank you for your feedback. We have looked into your claim and cannot see any manufacturing defects on the photos you have provided. Our Team will be in touch with you regarding our Return to Base warranty. This means you can bring it to our warehouse for assessment and if a manufacturing defect is detected, we will be able to repair or replace this for you at no cost. Kind Regards, Luxo Living Team

Product reviews

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Rachel, Thank you for your feedback. We have looked into your claim and cannot see any manufacturing defects on the photos you have provided. Our Team will be in touch with you regarding our Return to Base warranty. This means you can bring it to our warehouse for assessment and if a manufacturing defect is detected, we will be able to repair or replace this for you at no cost. Kind Regards, Luxo Living Team

Date of purchase: 04/04/2020

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Trusted Customer

6 years ago

Fantastic Value

I love shopping with Luxo Living. Fantastic products with value for money prices.

Luxo Living Customer Servic

Luxo Living

6 years ago

Hi Nicolle, Thank you for your amazing feedback! We look forward to having you shop with Luxo Living again in the future. Kind Regards, Luxo Living Team

Product reviews

Date of purchase: 09/02/2020

0

Trusted Customer

6 years ago

The items are nice at a fair price. However, customer service was very poor. Overcharged with Afterpay order and package came with a faulty screw. I had to spent almost a month to get a fixed....

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Who can leave a Feefo review?

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