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Luxo Living Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

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Susan Stott

Mackay

5 years ago

What Susan Stott said about Luxo Living:

Happy customer

Excellent service with quick delivery.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your kind feedback! We look forward to having you shop with Luxo Living again in the future.

Product reviews

Date of purchase: 01/06/2020

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Trusted Customer

5 years ago

Quick & simple.

It was quick and simple ! Not too fussy and was very easy to use.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your kind feedback! We look forward to having you shop with Luxo Living again in the future.

Product reviews

Date of purchase: 28/05/2020

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Emma Nash

5 years ago

What Emma Nash said about Luxo Living:

Rug arrived relatively quickly, website is easy to use. I have requested a refund for product which is not as described. This process is not as smooth so far, still awaiting a response.

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi EmmaWe are sorry to hear that our product did not meet your expectations. Our Team will be in touch with you regarding the claim of the rug being incorrectly advertised. This product is advertised as being 5mm thick, not 5mm pile. You are more than welcome to return the item under our 30 Day change of Mind Policy. Kind Regards, Luxo Living Team

Product reviews

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Emma We are sorry to hear that our product did not meet your expectations. Our Team will be in touch with you regarding the claim of the rug being incorrectly advertised. This product is advertised as being 5mm thick, not 5mm pile. You are more than welcome to return the item under our 30 Day change of Mind Policy. Kind Regards, Luxo Living Team

Date of purchase: 01/06/2020

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Trusted Customer

5 years ago

Excellent service. Great quality and timely delivery. Thanks so much

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.

Date of purchase: 31/05/2020

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Trusted Customer

5 years ago

Great service and product

Very smooth from start to finish, email very professional and communication as well, only thing was text saying that delivery driver will call half and hour before delivery but on the day was only...

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.

Product reviews

Date of purchase: 31/05/2020

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Trusted Customer

5 years ago

Great quality, quick delivery

Bunk bed is great quality, was delivered super fast and to a regional area too.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback. We are glad to hear that you a happy with your purchase. We look forward to having you shop with Luxo Living again in the future.

Product reviews

Date of purchase: 30/05/2020

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Toya Stuart

5 years ago

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What Toya Stuart said about Luxo Living:

Fast delivery. Love my new rug!

I love how fast delivery was and package was in great condition too! The rug is also super soft I could sleep on it if I wanted 😆.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback. We are glad to hear that you a happy with your purchase. Thank you for the photo showing how great it looks. We look forward to having you shop with Luxo Living again in the future.

Product reviews

Date of purchase: 30/05/2020

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Kellie Dargan

5 years ago

What Kellie Dargan said about Luxo Living:

Very poor quality bed , stitching undone on the bedhead , called and emailed so many times and still waiting on them to return or replace! I don’t think I’ll ever order again!

Luxo Living Customer Servic

Luxo Living

5 years ago

We are very sorry that your item arrived with some stitching issues. I have looked into your claim and can see that our team have been in discussions with you regarding a resolution. I can see that we have offered you some partial refunds to keep the item as it is with the stitching issue, however as this was declined we are now in the processes of arranging a collection and full refund of the product. Kind Regards, Luxo Living Team

Product reviews

Luxo Living Customer Servic

Luxo Living

5 years ago

We are very sorry that your item arrived with some stitching issues. I have looked into your claim and can see that our team have been in discussions with you regarding a resolution. I can see that we have offered you some partial refunds to keep the item as it is with the stitching issue, however as this was declined we are now in the processes of arranging a collection and full refund of the product. Kind Regards, Luxo Living Team

Date of purchase: 30/05/2020

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Trusted Customer

5 years ago

Terrible Company to deal with who false advertise on their website

Terrible Customer Service and company to deal with. Purchased a bed from the website which arrived in the wrong color to what was advertised. When it was questioned firstly was told it was my eye...

Luxo Living Reviews

Naomi 200 x 300cm Scandinavian Style Modern Floor RugMore reviews of this product (5)View product websiteThis rug is gorgeous and so soft to stand on - I was quite surprised with the softness of the rug. The quality is fantastic & design is stunning. Will definitely buy from luxo living again.

Porcia King Bed with Storage Shelves & Drawers - BlackMore reviews of this product (1)View product websiteThe quality looks great !

Aquila Extra Wide Double Upholstered Bed Headboard - BlueMore reviews of this product (1)View product websiteLove the the bedhead and great service

Luxo Dante 2-in-1 Solid Pine Timber Bunk Bed - NaturalMore reviews of this product (4)View product websiteTimber is solid and feels and looks great.

Riana 120 x 170cm Distressed Faded Design Floor RugMore reviews of this product (1)View product websiteAmazing! Super soft :). Love how silky it feels. :) Waiting to see more designs as I’m looking for one for my daughters room!

Kallisto Velvet Single Bed Frame - Ocean BlueMore reviews of this product (2)View product websiteVery poor quality! First time buying from them and last time!!!

Fabia Fabric Gas Lift Storage King Bed Base - CharcoalMore reviews of this product (1)View product websiteBottom of Base tore Straight away!!

Evelyn Velvet Sofa Accent Chair - GreenMore reviews of this product (2)View product websiteThe chair is good thank you

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