Luxo Living Reviews

Thank you so much for your 5 Star Review and awesome feedback. We look forward to having you shop with us again in the future!

Hi Lily, Thank you for your feedback. We are extremely sorry that you received the incorrect rug. I have looked into your case and can see that there has been offer to collect the incorrect rug and replace or refund. Unfortunately we are not able to refund you while you still have the item as per your request. We will be in touch with you again today to see if you will allow us to arrange the collection and once we have been able to collect the item, we will issue your refund or or replacement if you prefer. Kind Regards, Luxo Living Team

Thank you so much for your 5 Star Review and awesome feedback. We look forward to having you shop with us again in the future!

Thank you for your feedback and 5 Star Review! We look forward to having you shop with us again.

Thank you for your feedback and 5 Star Review! We look forward to having you shop with us again.

Thank you for your feedback and 5 Star Review! We look forward to having you shop with us again.

Thank you for your feedback Fiona. We are sorry that you are not satisfied with the delivery service however I am sure it is not too far away. I have checked into your order and can see that you have placed your order on Sun 7th June and your order was dispatched from Sydney on the 9th June. An email was sent to notify you of this. We advertise on our website to allow up to 10 business days to receive your delivery. Today is the 7th business day and at this stage is not overdue in arriving to you in Western Australia. I have now sent a query to Northline on your behalf to provide you with an update on the delivery date. We are sure that it is not too far away from arriving to you. Kind Regards, Luxo Living Team

Thank you for your feedback. We are extremely sorry that your product arrived with damages. I have looked into your case and can see that our support team have sent you some reply emails so that we can have the matter resolved. We have offered a partial refund to keep as is, or replacements of the damaged parts. If you could kindly check your email and reply that would be much appreciated. Once we have your reply we will move forward with one of the offered resolutions.Kind Regards, Luxo Living Team

Hi Gurupad,Thank you for your feedback. We would love to know which areas you felt we needed more improvement on so that we can provide a better service to our customers. I look forward to your reply. Kind Regards, Luxo Living Team

Thank you for your feedback. We are very sorry to hear that you had issues with your delivery and there was a delay. I have looked into your order and can see that you placed your order on 31/3/2020 and your order was dispatched with CRL on 1/4/2020. We will open an investigation on this delivery with CRL to see what went wrong and where improvements can be made. We apologise for the inconvenience caused.