How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Luxo Living Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

5 years ago

Will shop here again

Great price, great quality and shipping was fast and hassle free.

Luxo Living Customer Service

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 24/06/2020

0

Trusted Customer

5 years ago

Good price and good product. Recommended to anyone.

The service was excellent, wasn't expected the delivery was that fast. I received my order in a few working day. The price was much cheaper then the competertive and it look great. Thank guys for the...

Luxo Living Customer Service

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.

Date of purchase: 28/07/2020

0

Trusted Customer

5 years ago

Service was great and the bed even better! I love how it looks and it’s super comfortable very happy with it

Luxo Living Customer Service

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 27/07/2020

0

Trusted Customer

6 years ago

Hello there, I can't really comment as I still haven't received the bed yet! Would appreciate an update as to delivery please. It was apparently coming from your warehouse which is only just...

Luxo Living Customer Service

Luxo Living

6 years ago

We are very sorry that you still haven't received your order yet. We will make sure to follow this up with the courier and update you at the earliest. Please know that you may also contact the courier directly to follow up on the delivery status of your order 1300 595 999. Again, we sincerely apologise for the delay and inconvenience. Kind regards, Luxo Living Team

Trusted Customer

5 years ago

Hello again, I have rung the 1800 number on Tuesday only to be told they would ring me back in 40 mins....... they never rung me back. So today I rang Luxo Living direct only to be told they would ring me back , and they never did........ is there any other way I can get an update as to when I can expect my purchase? It was due to be delivered between the 24th July and 3rd August. Please give me a answer!

Luxo Living Customer Service

Luxo Living

5 years ago

We are extremely sorry that this has happened to you, it was unintentional. Rest assured we will resolve this matter and Support Officer will be in touch with you shortly.

Luxo Living Customer Service

Luxo Living

5 years ago

Hi there. Your case manager has tried to call you but it says your number is disconnected. She sent you an email with regard to the update on your order's delivery status. We are looking forward to hearing from you. Kind regards, Luxo Living Team

Trusted Customer

5 years ago

Hello again, the Bed has just arrived! Thanks so much to al the trouble your team went to get this issue resolved, you went over and above the usual, for this I change my rating to 5 star! Thank you, I will have no problem ordering off you again.

Luxo Living Customer Service

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 17/07/2020

0

GK

Gabrielle Kean

Tasmania

5 years ago

What Gabrielle Kean said about Luxo Living:

Excellent delivery was earlier than expected and the quality of the product was amazing

Luxo Living Customer Service

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 29/07/2020

0

JC

Joanne Coraci

5 years ago

What Joanne Coraci said about Luxo Living:

Great product, easy to assemble & fast delivery time. I will definitely buy from them again

Luxo Living Customer Service

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 27/07/2020

0

HM

Hayley Moss

Hastings

5 years ago

What Hayley Moss said about Luxo Living:

Couldn’t be happier

My rug is so luxurious and soft. The quality is amazing and at such a low price! I will definitely be buying from your store again. Thankyou!

Luxo Living Customer Service

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 28/07/2020

0

Trusted Customer

5 years ago

Bad

Terrible product, we’ve had our couch for 9 days and part of the seat is already sagging and squeaking. The quality is so cheap, it was evident that it would fall apart as soon as I saw it... now I...

Luxo Living Customer Service

Luxo Living

5 years ago

Thank you for your feedback. We are very sorry to hear that you are unhappy with your product and service. I will also have a support representative contact you to discuss the issue as well to address and resolve this issue.Kind Regards, Luxo Living Team

Product reviews

Date of purchase: 12/07/2020

0

GI

Gigi

Melbourne

5 years ago

What Gigi said about Luxo Living:

Easy online shopping experience, delivered to my door within two days. I am completely obsessed with the product, the Kallisto bed frame is absolutely stunning & the price including interstate...

Product reviews

Date of purchase: 29/07/2020

0

JR

Jackie Reilly

5 years ago

What Jackie Reilly said about Luxo Living:

PUCHASE INLY LASDED 2 WEEKS

Bought a sofa lounge it broke in a couple of weeks

Product reviews

Date of purchase: 29/07/2020

0

Luxo Living Reviews

Melody 200 x 300cm Black and White Modern Floor RugMore reviews of this product (1)View product websiteSuper soft, has non slip backing on it perfect for my floors. Great price

Kallisto Velvet Queen Bed Frame - PinkMore reviews of this product (5)View product websiteAbsolutely love my new bed it looks great and is super comfortable very happy with my purchase!

Doris Solid Pine Timber Single House Bed For Kids - WhiteMore reviews of this product (8)View product websitePlease let me know when I can expect to see this purchase.

Luxo Porcia Queen Solid Timber Bed - BlackMore reviews of this product (5)View product websiteExcellent quality easy to assemble exactly what was advertised

Agnes PU Leather Bed with Storage Drawer Queen - WhiteMore reviews of this product (1)View product websiteVery good quality product

Audrey 160 x 230cm Boho Print Contemporary Floor RugMore reviews of this product (1)View product websiteOutstanding Quality. Efficiency in delivery. Affordable luxury

Kallisto Velvet Single Bed Frame - GREENMore reviews of this product (1)View product websiteGorgeous! Stunning colour, beautiful velvet fabric. It looks super rich & luxurious & has made for a beautiful bedroom

Luxo Harlan 3 Seater Sofa Bed - Light GreyMore reviews of this product (5)View product websiteLeg snapped off after 2 weeks I only weigh 75kg

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?