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Luxo Living Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

SF

Sarah Foster

5 years ago

What Sarah Foster said about Luxo Living:

Very good quality and reasonably priced

The communication was brilliant. When our delivery arrived, it was found to be faulty. We messaged luxo and they were very quick to respond and send us a replacement. Very good quality and reasonably...

Product reviews

Date of purchase: 21/01/2021

0

Trusted Customer

5 years ago

Bad experience

I have not received box 1 of 2 and I’ve been waiting for nearly 2 weeks. When I asked where it is I was told it had the wrong address, which makes me confused because box 2 of 2 arrived to the...

Product reviews

Date of purchase: 08/02/2021

0

LS

Linda Sarandopoulos

5 years ago

What Linda Sarandopoulos said about Luxo Living:

Love luxo

Quick delivery, great customer service and the furniture is just what you promised. As I ordered it online I was a bit nervous.

Date of purchase: 23/04/2021

0

Trusted Customer

5 years ago

Good product

Everything arrived on time. I received good communication from their team.

Product reviews

Date of purchase: 14/03/2021

0

Trusted Customer

5 years ago

Good product, delivery was poor

The product is fine, but we asked item to be left on porch when delivered. Instead was taken to local post office, even though the label on it clearly said 'leave on porch please'. Very awkward to...

Product reviews

Date of purchase: 21/04/2021

0

Trusted Customer

5 years ago

Great experience.

The young lady serving me was extremely professional and helpful. Olivia showed a genuine interest in my needs and gave great advice on my selections. I would be happy to recommend Luxo Living to...

Product reviews

Date of purchase: 17/04/2021

0

NH

Neale Hester

Foster

5 years ago

What Neale Hester said about Luxo Living:

The delivery was a total headache. Toll express were very ordinary

Toll expressed refused to deliver my sauna and the excuse was it wasn’t packed properly and too heavy for the driver to lift. After the cost of $517 paid for delivery I still had to take a day off...

Support

Luxo Living

5 years ago

Hi Neale, Thank you so much for bringing this issue to our attention and please let me apologise for the unacceptable way in which you’ve been treated by the courier. Keeping our customers happy is our number one priority and I’d like to ask you for another chance to retain your custom. We will use the feedback to make us better and to ensure this doesn’t happen again.

NH

Neale Hester

5 years ago

Hello I would actually like Toll express to comment on the way they treated me. First flatly refusing to deliver the sauna because it was either to big or to heavy and forcing me to take a day off work and then after sending it on to the country courier who ****** well delivered it without comment.

Product reviews

Date of purchase: 22/03/2021

0

Trusted Customer

5 years ago

A let down, that is still unresolved

Unprofessional, I received 4 copies of an incorrect manual and 2 sets of incorrect screws which has been two weeks and I still haven’t received the correct ones. Also incorrect parts which have still...

Product reviews

Date of purchase: 06/04/2021

0

AA

Aseel Alkiaat

Perth

5 years ago

What Aseel Alkiaat said about Luxo Living:

I bought 2 items but only got one sent to me and still waiting to hear

Be more reliable and honest when communicating with the customer not every person in the team say something different

Product reviews

Date of purchase: 22/04/2021

0

Trusted Customer

5 years ago

Great products and timely delivery. Would be great if they could provide $50 for assembly as well as bunk bed took me 2+ hrs to join and set it up.

Product reviews

Date of purchase: 15/04/2021

0

Luxo Living Reviews

Leslie 180cm Floating Entertainment Unit - White NaturalMore reviews of this product (1)View product websiteGreat quality and reasonably priced

Charlotte Dressing Table Mirror w/ Drawer & Stool - WhiteMore reviews of this product (3)View product websiteHave not received box 1 of 2 and have been waiting for 2 weeks. Can assemble anything.

Helena Teepee Pine Timber Single Bed For Kids - NaturalMore reviews of this product (4)View product websiteThis is such a cute bed. Great for little ones who roll around and might fall out! Let’s hope it can stand up to some swinging from cheeky monkeys.

Luxo Junior 15cm Kids and Bunk Bed Mattress - SingleMore reviews of this product (3)View product website4 stars for product, one star for delivery

EX-DEMO 160cm Potted Traveler's Palm Artificial Plant NO WARRANTY NO RETURNMore reviews of this product (1)View product websiteGreat quality. Looks real. Fits the description.

EX-DEMO 50cm Potted Artificial Oak Plant NO WARRANTY NO RETURNSMore reviews of this product (1)View product websiteGreat quality. Fits description. Looks real.

Luxo 'Taavi' 4 Person Infrared SaunaMore reviews of this product (6)View product websiteIt’s my second sauna and okay. Some of the walls were put of shape which made it difficult to put together. I think the timber suffers in the weather conditions and changes shape.

Orelia Velvet Bar Stool with Gold Legs - BlackMore reviews of this product (1)View product websiteI still don’t have all the pieces and screws to put the item together. I can’t advise if I am happy with the product as I can’t put it together, still waiting

The DIY Decorator Chantal Scallop Velvet Chair - PinkMore reviews of this product (3)View product websiteI only received one chair but paid for 2 and still nobody is communicating with me about the other chair Not good customer care

Cornelia Triple Bunk Bed with Storage Drawers - WhiteMore reviews of this product (21)View product websiteIts solid bed...........................

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