Good afternoon Robert,
Thank you for taking the time to leave a review, we really do appreciate all feedback.
I do apologise you feel as though the team who dealt with you were not completely straight, one of our main aims is to be transparent with our clients and I truly am sorry you feel as though the team have not met this.
I will be investigating this further and will be contacting you to get some further details on this.
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Kay Ereny
Feefo Verified
2 years ago
What Kay Ereny said about Lumon:
Easy and swift. Thank you.
Harry was very helpful and patient! All went smoothly and the money was paid in to my account promptly.
Sharan Dhillon
Lumon
2 years ago
Good afternoon Kay,
Thank you for taking the time to leave us such a lovely review, your feedback is greatly appreciated.
Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best way we see we can do that is by offering a friendly and personalised service. We are delighted to see that you have found the team have been able to provide this to you on this occasion.
Thank you for your kind words and thank you for choosing Lumon!
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JB
James Bailey
Feefo Verified
Cambridge
2 years ago
What James Bailey said about Lumon:
Best in the business!
Easy to access and achieve what I need to achieve. Bradley is very good at his job and professional as he does it. I am not a frequent currency trader so I really value the knowledge and expertise...
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Sharan Dhillon
Lumon
2 years ago
Good afternoon James,
Thank you for taking the time to leave us such a lovely review, your feedback is greatly appreciated.
Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best way we see we can do that is by offering a friendly and personalised service. We are delighted to see that you have found the team have been able to provide this to you on this occasion.
Thank you for your kind words and thank you for choosing Lumon!
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Andy Lucas
Feefo Verified
2 years ago
What Andy Lucas said about Lumon:
Excellent, friendly nd understanding
Sharan Dhillon
Lumon
2 years ago
Good afternoon Andy,
Thank you for taking the time to leave us such a lovely review, your feedback is greatly appreciated.
Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best way we see we can do that is by offering a friendly and personalised service. We are delighted to see that you have found the team have been able to provide this to you on this occasion.
Thank you for your kind words and thank you for choosing Lumon!
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NC
Nicholas Coveyduck
Feefo Verified
2 years ago
What Nicholas Coveyduck said about Lumon:
Simply not good enough!!!
Trade made 0940 Wed and it's now 1305 Monday and the funds have still not arrived despite me chasing up. Simply not good enough!!
Sharan Dhillon
Lumon
2 years ago
Good afternoon Nicholas,
Thank you for taking the time to leave us a review.
I really do apologise for the delay in your transfer. here at Lumon we aim to offer an efficient and stress free journey to all clients. I truly am sorry in this circumstance we have failed to deliver and will be investigating the reasons as to why further.
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Melvyn Guiney-Reason
Feefo Verified
2 years ago
What Melvyn Guiney-Reason said about Lumon:
Professional srevice that works everytime
Always very professional and we have trust your company to provide the service we require. We have used your services in various incarations from 2003. We could shop around for a better rate but we...
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Sharan Dhillon
Lumon
2 years ago
Good afternoon Melvyn,
Thank you for taking the time to leave us such a fantastic 5-star review. We appreciate you sharing your feedback and experiences greatly.
We are delighted to see you have found our teams to be so efficient in conducting your foreign transfers. Here at Lumon we always aim to offer a quick and stress-free service to all of our customers. I am so glad to see the teams have met these aims and we hope you will consider us for any future FX needs.
Thank you for choosing Lumon!
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DY
David Yates
Feefo Verified
2 years ago
What David Yates said about Lumon:
No fuss everything is straight forward, lumin look good for products they are developing hopefully to make financial life in France easier
Sharan Dhillon
Lumon
2 years ago
Good afternoon David,
Thank you for taking the time to leave us such a lovely review, your feedback is greatly appreciated.
Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best way we see we can do that is by offering a friendly and personalised service. We are delighted to see that you have found the team have been able to provide this to you on this occasion.
Thank you for your kind words and thank you for choosing Lumon!
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AF
Andrew Foley
Feefo Verified
2 years ago
What Andrew Foley said about Lumon:
Great business experience
From start to finish the experience was a very pleasant one. Nothing was a problem for them to explain what exactly would happen. All our questions were answered and we felt at ease.
Sharan Dhillon
Lumon
2 years ago
Good afternoon Andrew,
Thank you for taking the time to leave us such a lovely review, your feedback is greatly appreciated.
Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best way we see we can do that is by offering a friendly and personalised service. We are delighted to see that you have found the team have been able to provide this to you on this occasion.
Thank you for your kind words and thank you for choosing Lumon!
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AH
Alan Hall
Feefo Verified
2 years ago
What Alan Hall said about Lumon:
Very helpful and fantastic service. I highly recommend Lumon
Sharan Dhillon
Lumon
2 years ago
Good afternoon Alan,
Thank you for taking the time to leave us such a lovely review, your feedback is greatly appreciated.
Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best way we see we can do that is by offering a friendly and personalised service. We are delighted to see that you have found the team have been able to provide this to you on this occasion.
Thank you for your kind words and thank you for choosing Lumon!
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JS
John Spencer
Feefo Verified
Maleny Queensland..
2 years ago
What John Spencer said about Lumon:
Their Documentary System is very easy to follow, and my funds were in my ANZ A/C in two days. I will continue to use your Company every few months, as and when I
need to transfer funds from the UK...
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Sharan Dhillon
Lumon
2 years ago
Good afternoon John,
Thank you for taking the time to leave us such a fantastic 5-star review. We appreciate you sharing your feedback and experiences greatly.
We are delighted to see you have found our teams to be so efficient in conducting your foreign transfers. Here at Lumon we always aim to offer a quick and stress-free service to all of our customers. I am so glad to see the teams have met these aims and we hope you will consider us for any future FX needs.
Thank you for choosing Lumon!
We are Lumon, your trusted currency partner. Established in 2000, we were founded on the core value of being a centre of excellence by delivering exceptional service and competitive exchange rates for our customers.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are Lumon, your trusted currency partner. Established in 2000, we were founded on the core value of being a centre of excellence by delivering exceptional service and competitive exchange rates for our customers.
