What Willomena Pryce-Lewis said about Lumera Living:
DC Fans
Excellent Customer Service great communication and delivered promptly.
Thank You.
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Trusted Customer
Feefo Verified
8 years ago
Great service
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VB
Vivien Berthuol
Feefo Verified
8 years ago
What Vivien Berthuol said about Lumera Living:
Quick delivery, good price
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Trusted Customer
Feefo Verified
8 years ago
Hopeless customer service
Goods took way too long to be delivered. They offer approximately 2 weeks delivery after purchase. We waited over 2 months. Too many excuses were made regarding the delays.
Lucy
Lumera Living
8 years ago
Thank you for taking the time to submit your review. We aim to provide a seamless delivery experience for all of our customers although, when an item is purchased whilst on pre-order we are unable to guarantee when it will be received into our warehouse. As a result we can only provide the time frames and approximate ETA's which are outlined by the manufacturer. On most occasions the details provided are correct or as close as possible to the expected receipt date, however from time to time the ETA of items on pre-orders can be pushed back for a number of reasons. We sincerely apologise for the delays experienced and thank you for your patience.
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Vicki Connolly
Feefo Verified
8 years ago
What Vicki Connolly said about Lumera Living:
Super fast delivery
The website was well laid out. I had difficulty paying. I can't believe how quick the delivery was.
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DV
Darien Virgona
Feefo Verified
8 years ago
What Darien Virgona said about Lumera Living:
Lime ra service was very good but the deliver with direct freight was very poor I ended going to pick it up myself.
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Trusted Customer
Feefo Verified
8 years ago
The website to order from was simple and easy to use. The product was dispatched from the warehouse quite quickly. My only gripe was that the courier didn't wait after knocking on the door, he...
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Lucy
Lumera Living
8 years ago
Thank you for taking the time to provide us with your feedback regarding the delivery of your items. We are extremely disappointed to hear about the service you’ve experienced and sincerely apologise on behalf of the courier. We also apologise for any inconvenience caused in your efforts to follow up. We have raised this matter with the courier so it can be addressed appropriately and with high priority. Thanks again for taking the time to inform us and very glad to hear you were happy with all other aspects of our service.
Trusted Customer
8 years ago
Hi Lucy,
Thank you for your reply, much appreciated.
Cheers,
Peter
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GC
Greg Chaffey
Feefo Verified
Eleebana
8 years ago
What Greg Chaffey said about Lumera Living:
Excellent outcome
Great selection of fans, good prices, easy ordering process and prompt delivery.
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Trusted Customer
Feefo Verified
8 years ago
Excellent service.
Staff were excellent in communicating with us when there was a delay with the larger fan. Fans arrived on time and packaging in excellent condition.
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GT
George True
Feefo Verified
Carrickalinga
8 years ago
What George True said about Lumera Living:
Simple and easy
Product was as described ,ordering , paying and delivery was simple and easy .Would purchase again and will recommend to friends.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
