I emailed regarding my purchase and explained that the electrician was here to install it and told me I did not need the light as the down lights were far away from the fan and so a strobe effect...
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Lucy
Lumera Living
8 years ago
Hi, we’re sorry for your experience. We try to be flexible in cases like this, but because you purchased a fan with the light included, refunding the cost of the light component is a slightly more complicated process than usual. However, I have spoken to our sales team and if you still wish to return the light fitting, email us at sales@lumera.com.au and they will try to accommodate you. Please keep in mind that we will not be able to respond over the weekend.
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Joanna Brolly
Feefo Verified
8 years ago
What Joanna Brolly said about Lumera Living:
Yes I would recommend, fast delivery good price
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CK
CHERIE KEOGH
Feefo Verified
8 years ago
What CHERIE KEOGH said about Lumera Living:
we are very happy with our fan it looks good just what we wanted and didnt take long to come ,thank you
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CHERIE KEOGH
Feefo Verified
8 years ago
What CHERIE KEOGH said about Lumera Living:
i bought the fans and lights to go with them , when i received them the lights were the wrong ones , i rang the number to let someone know and didnt get to talk to anyone just a computer telling me...
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Trusted Customer
Feefo Verified
8 years ago
Good products and service
Very easy to purchase your products .First purchase discount of $10 and free delivery with orders over $250 a real advantage
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simon
Feefo Verified
Adelaide
8 years ago
What simon said about Lumera Living:
Prompt delivery
Items arrived promptly. The fans look like they will do the job but I can't really tell as they are not installed yet. The remote control has good features
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Greg Coghill
Feefo Verified
8 years ago
What Greg Coghill said about Lumera Living:
Very straight forward transaction
Easy web site to understand and place orders. Direct Transport driver very helpful and friendly.
Service excellent.
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Trusted Customer
Feefo Verified
8 years ago
Prompt and efficient.
Easy website and purchasing process. Item delivered very promptly.
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Trusted Customer
Feefo Verified
8 years ago
Great service and products
Great service and super fast postage
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AH
Andrew Hogarth
Feefo Verified
The Ponds
8 years ago
What Andrew Hogarth said about Lumera Living:
Great service, great to deal with.
As soon as the phone was answered by James, the whole experience was great, knew his products, was great with explaining the delivery and how long roughly it would take as was being delivered from...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
