Dear Neil,
Thanks for your feedback.
I would like to apologize for the frustration you've been experiencing recently.
We have a description of the item in the "product details" section on our website. It says: "Screen printed 10ct Duo tapestry canvas with DMC thread suggestions".
We take customer satisfaction seriously and are glad to hear from you. It will allow us to resolve any problems that occur and help us to improve our services.
If you have any questions, please contact us at info@lovecrafts.com
Best wishes,
Mary and the LoveCrafts Team