Thank you for bringing this matter to our attention. I'm truly sorry if the missing threads and the size of the item have caused you any inconvenience.
I'm happy to share that upon receiving your message, my colleague reached out to our product team. They have already taken steps to update the item's name and description, ensuring that it now includes details about the threads and canvas size. Transparency and accuracy are key values for us, and we are committed to providing clear information about our products to all our customers.
Your cooperation and understanding are greatly appreciated. As soon as we receive the product back, we will quickly process your refund. If you have any more questions or concerns, please don't hesitate to contact us. We are here to support you at every stage of this process.
Thank you for your patience and ongoing support.
Best regards,
Julie and the LoveCrafts Team
