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Lords & Labradors Reviews | Customer Service Reviews for https://www.feefo.com/reviews/lords-labradors | Feefo

967 out of 2,629 reviews

Time:

Past year

Trusted Customer

6 days ago

Date of purchase: 31/05/2025

Excellent people to deal with.

Excellent online site and easy to navigate and many products to choose from. Was kept informed throughout from ordering to receiving my products.

Julie

Lords & Labradors

5 days ago

Thanks for the lovely feedback! Kind regards Lords & Labradors 🐾

Product reviews

Michael Thorpe

East linton

6 days ago

Date of purchase: 01/06/2025

What Michael Thorpe said about Lords & Labradors:

Great product and company

Great company to deal wit h kept up to date from start to finish delivery really quick

Julie

Lords & Labradors

5 days ago

Hi Michael Thank you for your feedback, we really appreciate your custom! Kind regards Lords & Labradors 🐾

Product reviews

Trusted Customer

6 days ago

Date of purchase: 30/04/2025

Cork mat - love it!

Great!

Julie

Lords & Labradors

5 days ago

So happy that you love it! Regards Lords & Labradors 🐾

Product reviews

Trusted Customer

7 days ago

Date of purchase: 21/05/2025

Dog treats

It was easy to order. Delivery was very good. Excellent service.

Julie

Lords & Labradors

6 days ago

Thank you for your feedback Manuela! Kind regards Lords & Labradors 🐾

Product reviews

Beverley Cushion

York

8 days ago

Date of purchase: 30/05/2025

What Beverley Cushion said about Lords & Labradors:

Great company

Great products, great customer service but I felt delivery took too long. I think I got it a week after placing the order which was disappointing. However, I will still purchase things from Lords...

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Julie

Lords & Labradors

7 days ago

Hi Beverley We apologise for the delay with your order. Our new premises are much bigger, making our process more efficient, thereby reducing delays. Your next purchase should be right on time! Kind regards Lords & Labradors 🐾

Product reviews

Trusted Customer

9 days ago

Date of purchase: 05/05/2025

Poor experience with returns/customer service.

Organising the return was pretty straight forward, however I waited over a week but never heard anything back about my return, so I contacted them via online chat. The person that answered didn't...

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Julie

Lords & Labradors

8 days ago

Thank you for your feedback. We are so sorry for the delay with your return refund. This matter will be looked into and addressed internally. Kind regards Lords & Labradors 🐾

Product reviews

Ann Robertson

Berkshire

9 days ago

Date of purchase: 29/05/2025

What Ann Robertson said about Lords & Labradors:

Excellent customer service when I urgently needed a new crate for puppy

First class service, especially when I planned on using a crate I had bought 6 years ago - stored in the garage - which was showing signs of wear (metal was flaking off) and therefore not safe for a...

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Julie

Lords & Labradors

8 days ago

Hello Ann It is so pleasing to get such nice feedback, thank you! Regards Lords & Labradors 🐾

Product reviews

Trusted Customer

9 days ago

Date of purchase: 07/05/2025

Unfortunately very disappointing customer service

Please see review of cat tree which details the service I received

Julie

Lords & Labradors

8 days ago

We apologise for your poor experience and for any inconvenience this caused to you. Kind regards Lords & Labradors 🐾

Product reviews

Trusted Customer

10 days ago

Date of purchase: 13/05/2025

Excellent service

My order was slightly delayed and they kept me well informed and ensured it was delivered in time for my puppies arrival.

Julie

Lords & Labradors

8 days ago

Thank you for taking the time to leave us your feedback 🐶 Kind regards Lords & Labradors 🐾

Product reviews

Trusted Customer

11 days ago

Date of purchase: 25/05/2025

Poor customer service!

Service poor as already explained. Dogs often chew beds. The bed cost £200 and to not be able to offer materials to repair a 5 day old bed is very poor.

Product reviews

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About Lords & Labradors

An iconic British pet brand, Lords & Labradors specialise in cosy beds, bedding, and luxurious cat trees. The team at L&L live and breathe their job; the pet friendly office allows all new products to be tried by the discerning office dogs and cats. The team’s diverse and comprehensive knowledge of puppy and kitten, breed specifics and pet life stages allows them to offer real, practical solutions to pet parents.

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01790 720900

Midville Grange Farm, Midville, Stickney, Lincolnshire, PE22 8HQ, United Kingdom

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Lords & Labradors Reviews

AATU Adult Dog Food with Wild Boar & Pork 400gMore reviews of this product (1)View product websiteThis went down well as a treat alongside the existing dry kibble food they eat. They loved the taste of this food.

PRO PLAN Small & Mini Adult Salmon Dry Dog Food 3kgMore reviews of this product (1)View product websiteMy 5 Yorkshire Terriers have eaten this for quite a few years and won’t eat any other brand of dry kibble. They find the size of the kibble to their liking and love the Salmon especially.

Heavy Duty Deluxe Dog Crate in Iridescent Gold by Lords & LabradorsMore reviews of this product (47)View product websiteWell made just what we was looking for delivery really quick and a great product

Cosy & Calming Puppy Crate Bed With Removable Covers in Calming Anti-Anxiety Fawn Faux Fur by Lords & LabradorsMore reviews of this product (3)View product websiteCrate was was really well made the new puppy loves it

Scruffs Cork Zebra Print PlacematMore reviews of this product (1)View product websiteLove it, looks great! Look stylish and wipes clean easily. Lasting well so far too

Scruffs Wave & Leopard Cork Placemats - Set of TwoMore reviews of this product (1)View product websiteLove these! Stylish, different and just what I was looking for. They wipe clean easily and are lasting well so far.

Purina ADVENTUROS Dog Treat Buffalo Wild Flavour Stick 120GMore reviews of this product (6)View product websiteMy dogs love them, they are low in fat and still a nice treat for them.

Essentials Twill Blanket in Denim by Lords & LabradorsMore reviews of this product (1)View product websiteVery well made, really good quality fabrics. The only downside is the denim isn’t that flexible to scrunch up, unfortunately my dog likes to scrunch his blankets up and move them around.

Essentials Twill Crate Mat in Denim by Lords & LabradorsMore reviews of this product (10)View product websiteDecent quality, but to be expected for the price.

Special Edition Puppy Play Pen & Crate Extension in Champagne Gold by Lords & LabradorsMore reviews of this product (4)View product websiteExcellent addition to the Special Edition Puppy Crate in Champagne Gold. Very versatile. All of the Lords and Labradors products are high quality.

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