I tried returning an item that was way too small. The online customer service wouldn’t accept my order number. I tried to contact customer service to return the item and received no response. I will...
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Michelle
Long Tall Sally
3 hours ago
I’m very sorry to hear about your experience. We understand how frustrating it is to receive items that don’t meet your expectations and then have difficulty getting help with a return. We sincerely apologise for the lack of response from customer service and the inconvenience this has caused. This is certainly not the level of quality or support we aim to provide. We appreciate you bringing this to our attention and will make sure your feedback is shared with the appropriate team.
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AW
Ann Williams
Feefo Verified
GBR
14 hours ago
What Ann Williams said about Long Tall Sally:
Trip to Santorini
Quick delivery and returned the same day and received my refund 5 days letter. Quick and efficient delivery.
Michelle
Long Tall Sally
3 hours ago
Thank you so much for your lovely feedback! 💕 We’re delighted to hear that your order arrived quickly and that your return and refund were processed smoothly and efficiently. We really appreciate you taking the time to share your experience with us, and we hope you have an amazing trip to Santorini! ☀️🇬🇷
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KS
KATHERINE SMITH
Feefo Verified
USA
16 hours ago
What KATHERINE SMITH said about Long Tall Sally:
Floral dress
Turnaround for shipping was very good
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Trusted Customer
Feefo Verified
19 hours ago
Purchase of summer trousers
Service was very good indeed
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DO
Donna
Feefo Verified
USA
22 hours ago
What Donna said about Long Tall Sally:
Repeat Robe Buyer
Fast delivery.
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NH
Norma Hardisty
Feefo Verified
CAN
23 hours ago
What Norma Hardisty said about Long Tall Sally:
I received what I expected.
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MH
Monica Henderson
Feefo Verified
USA
1 day ago
What Monica Henderson said about Long Tall Sally:
Great clothing for those with long limbs! The company name says it all!
The timing was as they said it would be. It arrived when they said it would. There were no delays in shipment. I appreciate that.
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MS
Maja Surkamp
Feefo Verified
1 day ago
What Maja Surkamp said about Long Tall Sally:
Best
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Trusted Customer
Feefo Verified
1 day ago
Ordered and it arrived timely
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Trusted Customer
Feefo Verified
1 day ago
At least the fabric is nice
It was garbage.
Ida
Long Tall Sally
1 day ago
We’re really sorry to hear that you were so disappointed with the item. We understand how frustrating it is when something doesn’t meet your expectations, and we genuinely appreciate you taking the time to share your feedback. We’ll take your comments on board.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.