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Homefire Reviews

https://www.homefire.co.uk
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ratings over the past year

Homefire is no longer an active Feefo customer
Displaying all 1,623 reviews
Trusted Customer
1 year ago
Date of purchase: 04/03/2022
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Previous purchases were great. The last delivery of 21 bags of Kiln Dried logs arrived soaking wet and covered in blue mould and stinking!! This was the 24th January. I phoned and immediately asked
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Product reviews

9
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CS
Colin Summers
1 year ago
Date of purchase: 27/08/2022
What Colin Summers said about Homefire:
Very friendly and helpful
Product reviews

2
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Trusted Customer
1 year ago
Date of purchase: 31/08/2022
Deliver the goods you ordered and paid for. I ordered on the 7th of the month th and had not received my order by the 1st of the following month
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servicedeliveryteam@cplindustries.co.uk
Homefire
1 year ago
Good afternoon, Apologies for the delay in delivery. We are working extra days with more drivers to get deliveries out sooner. We had an influx in orders we weren't prepared for but we are now getting back on track. Thanks, Service Delivery Team
6
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PL
Peter ling
1 year ago
Date of purchase: 28/09/2022
What Peter ling said about Homefire:
Ordering was quick and easy. I was particularly impressed by the request of the driver to carry the bag to our shed, it made such a differance to an older customer.
Product reviews

6
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MS
Marta Starczynska
1 year ago
Date of purchase: 28/09/2022
What Marta Starczynska said about Homefire:
Not happy. I had to cancel my order as delivery was taking to long.(nearly a month)
Product reviews

3
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ND
Nicky Davis
1 year ago
Date of purchase: 28/09/2022
What Nicky Davis said about Homefire:
Had 1 email to say delivery was delayed. Waited and waited, eventually got through to customer services, not very helpful didn’t fill me with confidence, felt like I might be dealing with a fake compa
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servicedeliveryteam@cplindustries.co.uk
Homefire
1 year ago
Good afternoon, I apologize for the delay in delivery as said we had a large influx in orders which added delays to delivery. Majority of our depots are now caught up so deliveries will be back more to our usual time frame. Unfortunately our system has been down for a couple weeks in which we send customers texts and emails about delivery dates to let them know when deliveries are coming so we haven't been able to notify customers. I apologize for any inconvenienced caused and have logged as a complaint for you. Thanks, Service Delivery Team
1
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Trusted Customer
1 year ago
Date of purchase: 28/09/2022
A ridiculously long time for it to be delivered. Had to email and then ring twice to ask what happened to my order and just kept getting told the order was delayed. After I made my second phone call I
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servicedeliveryteam@cplindustries.co.uk
Homefire
1 year ago
Apologises for the delay and any inconvenience this may have caused, Due to high demand on fuel because of the energy crisis this has caused the delays to happen, Once a delivery date was given you should have had an email the day before given from you to let you know and also regular updates via email/text also.
Product reviews

3
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GC
Gerard Carroll
1 year ago
Date of purchase: 28/09/2022
What Gerard Carroll said about Homefire:
Reasonable price and well packaged in strong bags ideal for storage. Delivery was longer than stated initially. Website was easy to use.
Product reviews

1
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SR
Sue ROBERTSON
North Berwick
1 year ago
Date of purchase: 28/09/2022
What Sue ROBERTSON said about Homefire:
Ordering very easy. I’ve used the product before so knew what I wanted. Delivered on a big truck but gentleman driver very helpful in unloading & leaving at my house.
Product reviews

2
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Trusted Customer
1 year ago
Date of purchase: 28/09/2022
Quick efficient service and prices quite reasonable
Product reviews

0
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About Homefire
Homefire is part of Homefire Group Ltd., the UK’s largest coal and solid fuel supplier, with over 30 coal depots nationwide. Our friendly and local service has helped us gain over 90,000 regular customers, and we also hold the Royal Warrant to supply solid fuel to His Majesty The King.
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01246212001
Westthorpe Fields Road, Killamarsh, Sheffield, South Yorkshire, S21 1TZ, United Kingdom
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About Homefire
Homefire is part of Homefire Group Ltd., the UK’s largest coal and solid fuel supplier, with over 30 coal depots nationwide. Our friendly and local service has helped us gain over 90,000 regular customers, and we also hold the Royal Warrant to supply solid fuel to His Majesty The King.