I've had the worst experience shipping to the US with this company. Beware of additional fees not highlighted during checkout. You will need to pay more than what they have listed due to duties. This...
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Sabi Siemicka
Lily and Lionel Ltd
10 years ago
We're very sorry to hear that you were disappointed with your first experience of shopping with Lily and Lionel. As stated on our Delivery page, our international shipping cost does not include any import duties or local taxes, for which the recipient is responsible. This is because additional costs vary from country to country. However, we truly value your feedback and will certainly be investigating how we can improve the shopping experience for all our customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.