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LCH Reviews | Customer Service Reviews for https://www.feefo.com/reviews/licensed-carriage-hire | Feefo

Displaying all 1,583 reviews

Gurdip Singh Dulay

London

8 months ago

Date of purchase: 24/09/2024

What Gurdip Singh Dulay said about LCH:

Excellent Service.

ChanelleD

LCH

8 months ago

Good morning, Thank you for taking the time to leave us a review of your recent experience with us. I am happy to see that you felt the service provided was a 5 star service - this is what we always aim to provide and am happy it has been reflected in your experience. Kind regards, LCH

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DANNY ALABA ARIYO

London

8 months ago

Date of purchase: 24/09/2024

What DANNY ALABA ARIYO said about LCH:

Great

The service was good but waiting for the recovery vehicle was too long.

ChanelleD

LCH

8 months ago

Good morning, Thank you for leaving a positive review on your hire experience with us. We are sorry to hear about the wait time, our teams work tirelessly to plan the logistics of each delivery however, sometimes there may be slight delays due to other factors. Kind regards, LCH

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Trusted Customer

8 months ago

Date of purchase: 18/09/2024

An absolute joke, avoid LCH at all costs.

Absolutely wrong place to come. Avoid dealing with LCH at all costs if possible. They are miles away from the word profession. Just another deal with tons of hidden cost and cherry on the top. They...

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Megan Bishop

LCH

8 months ago

Good afternoon, Thank you for taking the time to provide feedback from your recent hire with us, and I am sorry to hear that this was not a positive experience for you. We pride ourselves on the service we provide and I am sorry that you feel that we have fallen short of this in your experience. I have taken a look into your booking and I can see that there have been no charges or costs for you associated with this booking, and that a vehicle was provided to you within 3 days of receipt of the booking request from Mercedes Assistance. I have tried to contact you this afternoon to discuss this with you in more detail. If you would like to discuss this with us further, please do feel free to contact us directly. Kind regards, LCH

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Ferenc

London

8 months ago

Date of purchase: 25/09/2024

What Ferenc said about LCH:

Reliable service clean well maintained cars.

ChanelleD

LCH

8 months ago

Good morning, Thank you for taking the time to leave us a review on your recent hire with us. I am happy to see that you felt the service you received was 5 star - our teams work hard to keep the process as smooth as possible for our customers and it is great to see that this has been reflected in your experience with us. Kind regards, LCH

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Trusted Customer

8 months ago

Date of purchase: 30/08/2024

LCH the right place to hire.

I have no complaints. From the minute I ordered the Hire Vehicles to the end. There was never a problem. Staff great. Always only happy to help. Especially with the delivery and collection. So...

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ChanelleD

LCH

8 months ago

Good morning, Thank you for taking the time to provide feedback based on your recent experience with us. Our customer service and transport teams strive to ensure that they work with our customers to streamline the hiring process and that all availability is explored to offer our customers the most appropriate vehicles. I am happy to see that this has been reflected throughout the course of your hire. Kind regards, LCH

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Trusted Customer

9 months ago

Date of purchase: 21/09/2024

Professional

Very professional and punctual service, should I need to hire again LCH will the first choice.

ChanelleD

LCH

8 months ago

Good morning, Thank you for taking the time to leave us a review on your recent experience with us. We strive to go the extra mile for our customers and deliver a high standard of customer service, so I am happy to see that you felt the service you received was 5 star! Kind regards, LCH

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Ernest Musa Otakho

Crawley

9 months ago

Date of purchase: 19/09/2024

What Ernest Musa Otakho said about LCH:

Absolutely a disgrace and avoid at all cost

Absolutely a disgrace and I will avoid at all cost in the future to get a vehicle from them. I had a car from them for just 3 days with almost wear out tyre and the tyre eventually went down and...

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Megan Bishop

LCH

8 months ago

Good afternoon, Thank you for taking the time to provide feedback based on your recent hire with us. At LCH, we pride ourselves on delivering an exceptional service and I am sorry to see that this was not reflected in your experience with us. I have taken a look into your booking and can see that you have spoken with our Fleet Quality Controller in regards to alloy damage, and that an agreement has since been reached regarding this. I have also tried to contact you today regarding your feedback as I would appreciate the opportunity to discuss this with you in more detail. If you would be happy to discuss this further, please do reach out to our Customer Service team. Kind regards, LCH

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Trusted Customer

9 months ago

Date of purchase: 18/09/2024

Excellent service

Excellent as always

ChanelleD

LCH

8 months ago

Good morning, Thank you for taking the time to leave the positive review on your hire experience with LCH. We strive to deliver exceptional service and I am very happy to hear that your experience was such a positive one. Kind regards, LCH

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Trusted Customer

9 months ago

Date of purchase: 04/09/2024

Good

ChanelleD

LCH

9 months ago

Good afternoon, Thank you for leaving the positive review. We are glad you had a positive hire experience with us. Kind regards, LCH

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Trusted Customer

9 months ago

Date of purchase: 16/09/2024

Good service

ChanelleD

LCH

9 months ago

Good afternoon, Thank you for leaving the 5 star review. We are glad to hear you had a positive hire experience with us. Kind regards, LCH

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About LCH

Who are we? We are LCH – one of the most well-respected providers of luxury cars in the UK. What do we do? We deliver bespoke luxury hire, replacement and management services for chauffeur and private hire businesses, manufacturers, dealerships and insurance companies. Why choose us? Our approach is personal. We work with you to deliver a service that fulfils even your most specific requirements, so that you and your customers can enjoy the perfect luxury car experience at every step of the journey.

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0345 890 1000

390 Centennial Park, Elstree, Borehamwood, Hertfordshire, WD6 3TJ, United Kingdom