How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Envoyage Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 29,882 reviews

Trusted Customer

Feefo Verified

7 years ago

Excellent Customer Service

As always Judy Mckenzie is the best! She is a pleasure to work with and she is one of the main reason we continue to book our cruises with Liberty Travel.

Lisa Ross

Feefo Verified

7 years ago

What Lisa Ross said about Envoyage:

Our room was a shared king which we were promised we’d have two queen beds. This made our nights very difficult to rest. We asked multiple times if we could be switched to another room but the front...

Elizabeth Butterfield

Envoyage

7 years ago

Hi Ms. Ross, Thank you for sharing your feedback and we are so sorry to hear about your situation. Customer Service is our top priority and we will be looking into this situation to help improve the overall experience. In the meantime, we encourage you to reach out directly to our Customer Excellence team to further discuss your experience. They are available from Monday- Friday from 9am- 5:30pm at 201-934-3500.

Trusted Customer

Feefo Verified

7 years ago

Great service and very professional. Camilla is Great to work with, she gave me what I wanted

SILVANA BROOKS

Feefo Verified

Rochester, NY

7 years ago

What SILVANA BROOKS said about Envoyage:

We went to Orlando. Discovery cove, sea world and aquatica.

The trip was all planned by Rebecca. She is in your Pittsford location. I can not say enough good things about her. She is amazing. She planned the trip perfectly. I am a very particular person. I...

Alfredo Miro

Feefo Verified

7 years ago

What Alfredo Miro said about Envoyage:

Melissa was very thorough and helpful in helping us choose our vacation destination.

Trusted Customer

Feefo Verified

7 years ago

I have used Liberty travel a few times & I always appreciate their efficiency & customer service/back up.

Trusted Customer

Feefo Verified

7 years ago

Extremly Satisfied with my experience!!!!!

Working with Andrea was a pleasure for me and my family. She was very informative and helped us make the right choice. I would highly recommend working with her on all your travel needs. 5 star...

Trusted Customer

Feefo Verified

7 years ago

Helped with every additional request with politeness and efficiency!

Friendly,polite and efficient with all my requests!

Keith Worsley

Feefo Verified

7 years ago

What Keith Worsley said about Envoyage:

Great service!

Emily and Marisa at the Swansea location are always a pleasure to work with!

Marilyn Ditursi

Feefo Verified

Englewood, NJ

7 years ago

What Marilyn Ditursi said about Envoyage:

Mr Savvas was very professional, knowledgeable, and hellful.

Yes, I would Liberty Travel and work with Mr. Savvas again in the future.

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo