We love the products (bed and desk) we purchased from Lekker home and also loved our interaction with the Team there.
We ended up buying the floor model and everything was incredibly easy from the...
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Lily, Customer Service Manager
Lekker Home
8 years ago
Thank you for your kind words! We are so happy that you love the pieces, and that you had such a great experience with our local delivery team. Enjoy your pieces, and we look forward to working with you in the future!
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Trusted Customer
8 years ago
Good product and service; very short shipping notification.
It was a good experience working with Lekker. The only issue was there was a very short notice before the shipment arrival. But at least they required a signature so the furniture wasn't just left...
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Lily, Customer Service Manager
Lekker Home
8 years ago
Thank you for your feedback! We apologize for the short notice for the shipping of your piece. Some vendors, such as Herman Miller, ship items directly to our customers and we do our best to provide that information as soon as possible. We've addressed this with the team, and will make sure to forward tracking information out to customers quickly so that this situation doesn't happen again. We look forward working with you in the future!
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TH
there
8 years ago
What there said about Lekker Home:
The situation was quickly addressed and resolved by the manager. She was
I was told on the phone that the Nelson night clock included free shipping and that it was an alarm clock. Neither was true! I was charged for the shipping, it was not an alarm clock and as...
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Lily, Customer Service Manager
Lekker Home
8 years ago
Hi Naomi,
Thank you for taking the time to speak with me last evening regarding the incorrect processing of your return. Again, I apologize that what we discussed during your intial phone call regarding the full return of the cost of the clock and the shipping charge was not carried out when we received the returned item. I have gone ahead and refunded the shipping charge, and spoken with the sales team about the incorrect return and information of the clock's capabilities. We thank you for your understanding of the mistake, and your kind words about the store. We look forward to working with you in the future!
All the best,
Marissa
TH
there
8 years ago
The situation was quickly resolved when it was brought to the attention of the manager. She was very responsive and immediately assessed the issue, she was apologetic for the misunderstanding, and I am completely satisfied with the outcome. I do love the inventory in the store and the sales people are very helpful.
Lily, Customer Service Manager
Lekker Home
8 years ago
Hello Naomi,
Thank you! If we have resolved this matter to your satisfaction, we hope you will reconsider your customer experience rating.
All the best,
Marissa
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Trusted Customer
8 years ago
Great company to work with...good follow up when I had a delivery question. Very happy with the counter stools we purchased.
Lily, Customer Service Manager
Lekker Home
8 years ago
Thank you for your thoughtful feedback! So glad to hear that you are enjoying the counter stools. Hope to work with you again in the future!
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there
8 years ago
What there said about Lekker Home:
Great service (courteous, professional, knowledgable)!
The lamps themselves are divine.
Lily, Customer Service Manager
Lekker Home
8 years ago
Thank you for your feedback! So glad to hear that you are enjoying the lamps. Hope to work with you again soon.
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Trusted Customer
8 years ago
Great communication
I live in New Hampshire and turn to Boston retailers to find many home furnishings. I had a good experience purchasing a modern sectional sofa from Lekker last year, so when I needed to furnish...
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Lily, Customer Service Manager
Lekker Home
8 years ago
Thank you for your thoughtful note. We thrilled to hear that everything went smoothly. Hope to work with you again in the future!
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TH
there
8 years ago
What there said about Lekker Home:
Excellent service from Moira.
Lily, Customer Service Manager
Lekker Home
8 years ago
Thank you so much for your note! We have passed along your praise to Moira!
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TH
there
8 years ago
What there said about Lekker Home:
Lekker rocks.
Friendly. Got out of their seats and register pods and moved around the store to help me. Lovely. Ordered something they were out of. AND CHARGED MY DEAD *** PHONE.
They were terrific.
Lily, Customer Service Manager
Lekker Home
8 years ago
Thank you so much! We are so glad that you had a great experience with us and we hope to see you again soon!
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Trusted Customer
8 years ago
Great service. Great updates. Respectful delivery guys.
Lily, Customer Service Manager
Lekker Home
8 years ago
Glad to hear that you had a great experience! Please let us know if we can be of any assistance in the future!
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TH
there
Los Angeles,CA
8 years ago
What there said about Lekker Home:
Beautifully crafted table,delivered as promised
The table was packed in such a way that it arrived in perfect condition. I wish however there was a delivery option for more than just curbside drop off. The table was in a wooden support crate that...
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Lily, Customer Service Manager
Lekker Home
8 years ago
Thank you for your feedback! We are happy to hear that your table arrived in perfect condition and appreciate your comments on the Doorstep delivery process. In addition to Doorstep delivery we also offer White Glove delivery, which includes assembly. We will certainly pass along your feedback to our delivery team and hope to work with you again in the future!
TH
there
8 years ago
Good to know. I did not see the white glove delivery service option upon check out otherwise I would have gone that route.
Thank yiu
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
