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Leasepoint Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 176 reviews

Trusted Customer

Feefo Verified

3 years ago

Fantastic customer service and support

Excellent customer service and support, nothing is too much trouble.

Roger

Leasepoint

3 years ago

Thanks for the kind review. Really pleased you are happy with our service. Enjoy the car!.

Date of purchase: 30/05/2022

Trusted Customer

Feefo Verified

4 years ago

Good communication with the delayed production schedule challenges. Car was exactly as ordered. Many thanks

Roger

Leasepoint

4 years ago

Thank you for your patience with the protracted delays across the industry just now. We are pleased you found our service to be good, and we hope to assist you again.

Date of purchase: 21/04/2022

Douglas Siderfin

Feefo Verified

Stow On The Wold

4 years ago

What Douglas Siderfin said about Leasepoint:

I had no problem or frustration with them - as with many firms

Did what they said: Negotiated a seamless change from the old to new vehicle Responded well to various emails.

Roger

Leasepoint

4 years ago

Thanks for the kind review Douglas. Great to hear!

Date of purchase: 25/01/2022

Mark Bridgewater

Feefo Verified

4 years ago

What Mark Bridgewater said about Leasepoint:

A very personal and efficient service with clear communication and attention to detail. I am a long term customer who is pleased with the service.

Roger

Leasepoint

4 years ago

Thanks for your long term custom, and the great review, Mark! - We hope you enjoy this amazing car!

Date of purchase: 13/11/2021

Kingsdown Nurseries

Feefo Verified

4 years ago

What Kingsdown Nurseries said about Leasepoint:

Fantastic team, kept us updated and always ready to help - highly recommend.

Roger

Leasepoint

4 years ago

Brilliant to hear, thanks Nathan - We hope you enjoy this amazing car. A small note of caution though, I had the same exact car delivered on September 1st, and stolen on 20th October. They are apparently sought after on the Black market, so please make sure the security surrounding it is good!

Date of purchase: 19/11/2021

Vernon Milner

Feefo Verified

4 years ago

What Vernon Milner said about Leasepoint:

Great experience but a bit more attention to detail on the paperwork

Very fast response and good communication levels with all staff involved. Only hiccup was that the 'NCO' wheels didn't get onto the order and vehicle arrived with incorrect wheels. The dealer is...

Roger

Leasepoint

4 years ago

Thanks for the review Vernon, and it is a shame that there was a mix up on the alloys for your car - this is highly unusual. We did specify the alloys required with our dealer, but there was an error made. This was straight away resolved for you with our dealer ordering the correct alloys with no charge to you. Still, not an ideal experience for you I appreciate, so my apologies. Sometimes it is when things go a little wrong (very rare for us thankfully or else I would be even more Grey!) that you get to find out what sort of service is on offer, and I feel confident that with the dealer, we have provided a five star response to this human error. Thank you for your order, we really appreciate it - and if we can assist with anything during your lease, please let us know. Regards, Roger

Vernon Milner

4 years ago

Roger - Agree, it has been handled extremely well by the dealer. Unfortunately, we're human! Won't stop me using Leasepoint again as you know I have done many times before.

Roger

Leasepoint

4 years ago

This is the main thing, phew! - Thanks Vernon - speak again soon.

Date of purchase: 26/10/2021

Kevin Burwood

Feefo Verified

4 years ago

What Kevin Burwood said about Leasepoint:

Excellent customer service throughout the process, Delivery driver from Taunton Volvo was very helpful and courteous when dropping the vehicle off Thanks once again Leasepoint!

Roger

Leasepoint

4 years ago

Thanks very much Kevin, really pleased you are happy - and we will let our dealer know of the good review for the driver, as we often receive good feedback regarding their team.

Date of purchase: 08/09/2021

Kevin Burwood

Feefo Verified

Lancaster

4 years ago

What Kevin Burwood said about Leasepoint:

I have used them many times and will continue to do so, Always very helpful & excellent customer service!

Roger

Leasepoint

4 years ago

Thanks for the review Kevin - great to hear!

Date of purchase: 07/07/2021

Trusted Customer

Feefo Verified

5 years ago

Enjoyable Experience

Excellent service, regular updates and delivered on their commitments.

Roger

Leasepoint

5 years ago

Thank you! We hope you enjoy your car, and we look forward to assisting again soon.

Date of purchase: 21/05/2021

Louise Welch t/a Bespoke Buffets

Feefo Verified

5 years ago

What Louise Welch t/a Bespoke Buffets said about Leasepoint:

Excellent customer services from start to finish.nothing was to muchtrouble

Roger

Leasepoint

5 years ago

Brilliant to hear, thanks Lou. We're happy to be keeping the best buffets in Shropshire and surrounding areas on the road, in style, and with German reliability! Thank you for ordering with Leasepoint.

Date of purchase: 23/03/2021

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