How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Leasepoint Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 178 reviews

Trusted Customer

Feefo Verified

7 years ago

Excellent service

Excellent service. The car was delayed due to emissions tests, but had very good communication with regular updates throughout the build and test process. Hassle free service and at a good deal! well...

Roger

Leasepoint

7 years ago

Thank you for your review, and we are happy that despite the delays with VW recently, you are pleased with our service and updates that we have been careful to keep regular and accurate whilst VW have been re-classifying their C02 emissions and other data. We hope to help again soon, and we hope you enjoy this excellent version of our best selling car!.

Date of purchase: 23/01/2019

Trusted Customer

Feefo Verified

7 years ago

they did what they said.

Roger

Leasepoint

7 years ago

Thank you for taking the time to leave us a review, and we hope you enjoy your new car, which is a great machine!. We always strive to provide a 5 star service, so we hope your next experience with us is a notch up on this transaction. If we can help in any way during your lease, please let us know.

Date of purchase: 24/01/2019

Perry Wade

Feefo Verified

7 years ago

Uploaded media

View all media (1)

What Perry Wade said about Leasepoint:

Perfect Professional Polite

Perfect -Polite - Professional, Kept me up-to-date throughout and were quick to offer me a solution to the slight delay in VW's production times.

Roger

Leasepoint

7 years ago

Thanks for uploading the picture of your car Perry, it looks excellent!, and, we are really happy to see you are pleased with our service. Enjoy your car, and if we can help during the lease just let us know.

Date of purchase: 09/01/2019

Trusted Customer

Feefo Verified

7 years ago

excellent communication through the process and vehicle delivered on time

Roger

Leasepoint

7 years ago

Thank you for this great review, Have a nice festive break!

Date of purchase: 21/12/2018

Thierry S.

Feefo Verified

Bromley

7 years ago

What Thierry S. said about Leasepoint:

Used Leaspoint for the second time, excellent service from sales to customer service. Everyone is very helpful. Thank you

Roger

Leasepoint

7 years ago

Great to hear. Thanks Thierry. We have you enjoy your great car, and that you have a great Christmas.

Date of purchase: 14/12/2018

Corecare Global LTD

Feefo Verified

7 years ago

What Corecare Global LTD said about Leasepoint:

Great customer service!

Roger

Leasepoint

7 years ago

Thanks Tom, this is good news! Thank you for ordering this latest batch of vans with us, and we hope to assist again soon.

Date of purchase: 03/12/2018

Soil Association

Feefo Verified

BRISTOL

7 years ago

What Soil Association said about Leasepoint:

car arrived on the correct day/time, the appontment was booked in a month in advance that enabled my work to be arranged around drop off.

Roger

Leasepoint

7 years ago

Thank you for the feedback. Regarding your rating of 4 stars, what could we have done differently to get the 5 star?

Date of purchase: 25/10/2018

Soil Association

Feefo Verified

7 years ago

What Soil Association said about Leasepoint:

Top Class Service

Roger & Vicky are always on hand to give a top class service. A few minor niggles at this year's changeover which wasn't Leasepoint's fault, but Vicky handled in a very professional manner. Thank you

Roger

Leasepoint

7 years ago

Thank you for the feedback. Hopefully the niggles from the collection company will sort themselves out soon.

Date of purchase: 25/10/2018

Trusted Customer

Feefo Verified

7 years ago

Excellent delivery service

The delivery of our new vehicle came early, and the delivery driver thoroughly looked over the vehicle before he left. Vehicle was in perfect condition!

Roger

Leasepoint

7 years ago

Thank you for the positive feedback. We look forward to helping with any future vehicles.

Date of purchase: 25/10/2018

SCP Building Products / Southfield Construction

Feefo Verified

7 years ago

What SCP Building Products / Southfield Construction said about Leasepoint:

Excellent service throughout the purchase, special thanks to Jess Icke who was most helpful, nothing was to much trouble

Roger

Leasepoint

7 years ago

Thank you for your fabulous review. Jess will be very pleased, and we hope to assist again soon.

Date of purchase: 16/10/2018

Not received a review invite?

Why trust Feefo reviews?

Learn more about Feefo