Mr Joiner, thank you for taking the time to speak with us today. As discussed, we were not aware that there were any issues with your delivery and if this had been reported to us, we would have resolved these for you. We value all our feedback however, as discussed, we do feel this is a little unfair as the issues were caused by factors out of our control and as above, none of these were reported to us to give us the chance to help you. I would also like to take this opportunity to thank you for your custom, and we will welcome you back when you are ready to place your next order.