La Redoute Reviews

I am very happy to hear you have received good customer service. This is what La Redoute always strive to achieve. It's great to know you are happy with the quality of our products too. Many thanks for your feedback. Rachel La Redoute Customer Solutions.

Thank you for your feedback. Absolutely, if the items you receive are not as they should be, please get in touch with us, as we will arrange a return/exchange order as soon as possible for you. Rachel La Redoute Customer Solutions.

Thank you for your positive feedback. I'm delighted you like the duvet set. (Akenza Printed Cotton duvet Ref. 9664777). I have to agree, it looks lovely. So pleased our customer solutions team were able to arrange that for you. We look forward to receiving your next order. Rachel La Redoute Customer Solutions.

Thank you for your comments. I am sorry you don't like the paper statements. At the moment we don't have the facility to stop them going out automatically each month, but this is something La Redoute are looking into. So I apologise for the inconvenience in the meantime. Rachel La Redoute Customer Solutions.

Thank you for this excellent feedback. It's great to hear you are happy with the quality of our products. We put a lot of emphasis on our quality. Great they arrived quickly too. Hope to hear from you again very soon. Rachel La Redoute Customer Solutions.

I'm sorry you are still waiting for the remainder of your order. These items are out of stock at the moment. We are monitoring this, and as soon as they are available we will send them out to you. If you have an alternative you would like to try, then please contact our customer solutions team, who will be happy to help you. Rachel La Redoute Customer Solutions.

Really sorry the items were not suitable for you. We do have a wide selection of clothing that suites all shapes and sizes. It's unfortunate the order was not right for you this time, but I do hope this experience will not stop you ordering from us again. Thank you. Rachel La Redoute Customer Solutions.

I am sorry about this. We have sent you an email today, advising you of our actions. If you can reply to it as soon as possible please, so that we can do everything we can to resolve this for you. Rachel La Redoute Customer Solutions.

Thank you for this feedback. It's great to hear you found the service we provided extremely good. I'm sorry the items were not suitable. Are you aware we offer a free exchange service if this happens again? You can arrange this by contacting our customer solutions team. It's a great way to swap items or change sizes. You can also add to the order for the free postage which is a bonus. We look forward to hearing from you again. Rachel La Redoute Customer Solutions.

Really sorry that we made an error with your order. I can confirm the replacement order is now on its way to you. It should be with you very soon. I hope this will not deter you from shopping with La Redoute in the future. Rachel La Redoute Customer Solutions.