How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Laptops Direct Reviews

http://www.laptopsdirect.co.uk/

EXCELLENT

67%

service satisfaction

89%

delivery satisfaction

90%

recommends

Service

4.5

Product

4.6

924

128

1,199

ratings over the past year

1,197 out of 92,712 reviews

Past year

Terry J

Feefo Verified

GBR

1 month ago

Satisfied with delivery

Recommends

Date of purchase: 13/03/2026

Trusted Customer

Feefo Verified

1 month ago

Satisfied with delivery

Recommends

Product reviews

Date of purchase: 11/03/2026

Trusted Customer

Feefo Verified

GBR

1 month ago

Satisfied with delivery

Recommends

What Trusted Customer said about Laptops Direct:

Excellent

Date of purchase: 13/03/2026

Trusted Customer

Feefo Verified

1 month ago

Dissatisfied with service

Satisfied with delivery

Does not recommend

Absolutely appalling and very hard to speak to a real person . Just kept getting fobbed off with AI bots

Date of purchase: 12/03/2026

Trusted Customer

Feefo Verified

1 month ago

Dissatisfied with service

Dissatisfied with delivery

Does not recommend

What Trusted Customer said about Laptops Direct:

Really difficult to try to rearrange courier at any time where realistically going to be able to accept delivery

Date of purchase: 12/03/2026

Trusted Customer

Feefo Verified

GBR

1 month ago

Satisfied with delivery

Recommends

Product reviews

Date of purchase: 12/03/2026

Trusted Customer

Feefo Verified

GBR

1 month ago

Dissatisfied with service

Dissatisfied with delivery

Does not recommend

What Trusted Customer said about Laptops Direct:

Appaling

Date of purchase: 11/03/2026

Tom Graham

Feefo Verified

1 month ago

Satisfied with delivery

Recommends

What Tom Graham said about Laptops Direct:

No problems whatsoever. Ordering and delivery went better than expected.

Product reviews

Date of purchase: 11/03/2026

Trusted Customer

Feefo Verified

1 month ago

Satisfied with delivery

Recommends

Fast, good communication, well packaged, arrived in allocated time slot.

Product reviews

Date of purchase: 10/03/2026

Hayden T

Feefo Verified

GBR

1 month ago

Satisfied with delivery

Recommends

What Hayden T said about Laptops Direct:

Same day I ordered the laptop I received an email saying it was being delivered in 2 days. Then received another email 30 minutes after saying it haa been despatched and will be delivered tomorrow ...

Product reviews

Date of purchase: 11/03/2026

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Laptops Direct Reviews

Samsung Galaxy Book4 Intel Core i5 16GB RAM 256GB SSD 15.6 Inch Windows 11 Pro LaptopView product website

Lenovo V15 G4 AMD Ryzen 5 8GB RAM 512GB SSD 15.6 Inch Windows 11 LaptopView product websiteUpon receipt of a grant from our local County Councillor, we purchased six laptops, along with mice and mats. These have gone down very well with the members of our Kids Klub.

Apple MacBook Air 13 Inch M2 16GB RAM 256GB SSD - StarlightView product websiteLight, small, fast laptop with good storage. It arrived on time, signed for in person and was well packaged.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?