Lanz of Salzburg is no longer an active Feefo customer
Displaying all 622 reviews
Trusted Customer
4 years ago
Terrible customer service
It's been 10 days and I still haven't received my shipment that I paid for expedited shipping for. Unacceptable.
Elisa Johnson
Lanz of Salzburg
4 years ago
Thank you for your feedback. We are very sorry for the delay in shipping your order and we are looking further into this internally. We will reach out to you directly to provide an update on the status of your order and to rectify this situation for you.
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Kathryn Benson
Steilacoom, WA
4 years ago
What Kathryn Benson said about Lanz of Salzburg:
Not much else… easy and fast is about as good as it gets.
Easy to order on-line and arrived so much faster than we ever expected.
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Trusted Customer
4 years ago
Great product & happy to receive great nightgowns
Great ordering through website & arrived within a week!
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John Ferris
4 years ago
What John Ferris said about Lanz of Salzburg:
Very fast service. Quality apperel.
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CS
Christine J Sullivan
4 years ago
What Christine J Sullivan said about Lanz of Salzburg:
Super soft warm nightgown
Customer service immediately e mailed me back when I had a question, and my order was delivered to me within 1 week
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Trusted Customer
4 years ago
I was delighted to receive what I call "old-fashioned customer service." She listened, helped me find a possible alternate solution, was amiable, patient, and kind. The order was processed...
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christina polanco
4 years ago
What christina polanco said about Lanz of Salzburg:
Not what I thought. Upsetting
The material isn’t what I had before I have a toddler gown from this brand and it’s a bit thicker that’s what I thought the ones I brought now were going to be but their lighter not to happy about it...
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Elisa Johnson
Lanz of Salzburg
4 years ago
Thank you for your feedback. We are sorry to hear about your experience and will reach out to you directly in order to help rectify this situation.
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Bev Bachman
4 years ago
What Bev Bachman said about Lanz of Salzburg:
Prompt delivery as promised. Thanks! My sister loved the cozy nightgown!
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CB
Christian Blachford
4 years ago
What Christian Blachford said about Lanz of Salzburg:
Can't Cancel
I sent a message canceling my order less than 12 hours after placing it and more than 2 days before it shipped. But either due to a delay in their customer service getting around to reviewing...
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Elisa Johnson
Lanz of Salzburg
4 years ago
Thank you for your feedback. We are sorry to hear about your experience and will reach out to you directly in order to help rectify this situation.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
