Lanz of Salzburg is no longer an active Feefo customer
Displaying all 622 reviews
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Anita G
Gualala, CA
3 years ago
What Anita G said about Lanz of Salzburg:
Cozy, luxurious flannel nightgowns
Merchandise was easy to order online and arrived on time. I’ve always loved the quality of Lanz flannel nightgowns. The fabric and workmanship are top-notch.
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Trusted Customer
3 years ago
good customer service on returns!
the customer service was great!
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CH
Chris Hall
3 years ago
What Chris Hall said about Lanz of Salzburg:
Fabulous customer service!
A huge shout out to Amber! I was having difficulty with an exchange, involving several back and forth emails. She stuck with me until the problem was resolved to make me happy. I am more than...
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Trusted Customer
3 years ago
Lanz Buffalo Check Nightgown
Delivery was timely, and the return process was straightforward.
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AG
Anita G
3 years ago
What Anita G said about Lanz of Salzburg:
Easy to order, lovely nightgowns!
I’ve always loved Lanz flannel nightgowns. Ordering online was easy. Quality is excellent. Fabric soft and luxurious. Only glitch was an unsewn sleeve. I will exchange the garment for a new one.
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LG
Lysanne Gauvin
3 years ago
What Lysanne Gauvin said about Lanz of Salzburg:
very easy to order online
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Trusted Customer
3 years ago
Mixed experience
Emailing customer service was not good!!! Woman clearly did not understand English!!! After several tries to make her understand me I gave up and had to call to speak with a live person. That...
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Elisa Johnson
Lanz of Salzburg
3 years ago
Thank you for your feedback. We are very sorry that you are less than satisfied with the email response that you received from our team. We will look into this on our end to see where we can do better. We are glad that you received the assistance you needed when you called us.
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Barbara Robbins
Bountiful
3 years ago
What Barbara Robbins said about Lanz of Salzburg:
Customer service response was too slow to help me with my mistake.
I had my purchase sent to the wrong address. Within 1 minute of purchase I sent an email which was the contact required. I made the correction but by the time they replied 2 1/2 days later it had...
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CI
Cynthia Ishoy
3 years ago
What Cynthia Ishoy said about Lanz of Salzburg:
Their website was easy to use. I really like this product so I was happy to easily get what I wanted.
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SJ
Sally Jorgensen
3 years ago
What Sally Jorgensen said about Lanz of Salzburg:
I am sending it bak. Too many buttons, Too expsive
Elisa Johnson
Lanz of Salzburg
3 years ago
Thank you for your feedback. We are very sorry to hear that you are less than satisfied with the nightshirt that you purchased. We see that you have requested a refund and we will follow up with you directly to update you on the status of your return.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
