Land Rover Insurance & Accident Assistance is no longer an active Feefo customer
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Owen
Feefo Verified
7 years ago
What Owen said about Land Rover Insurance & Accident Assistance:
Very efficient. No hassle.
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Trusted Customer
Feefo Verified
7 years ago
Process managed very badly. Poor, very confusing and conflicting communications and updates. Hire car still not picked up, had to chase for this as LR clearly forgot. The repairer on the otherhand...
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Anwen L
Land Rover Insurance & Accident Assistance
7 years ago
Many thanks for your feedback. We're very sorry to hear that the service you received was not our usual standard. I have informed our Customer Experience Team who will look into the issues you faced. We're always looking for ways to improve our services and welcome all feedback.
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Bryan
Feefo Verified
7 years ago
What Bryan said about Land Rover Insurance & Accident Assistance:
Frustration and desperation
Reliance on emails not good for statements, which in my opinion are easily ignored. Better using registered post. This relates to my independent witness, who claims he emailed his statement back to...
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Anwen L
Land Rover Insurance & Accident Assistance
7 years ago
Many thanks for providing feedback. We're sorry that the service you received wasn't our usual standard. I have informed our Customer Experience Team who will look into the issues you faced. We value all feedback as we are always looking for ways to improve our services.
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Trusted Customer
Feefo Verified
7 years ago
Very poor service and customer experience
From a repair perspective, this was completed ok. Although took 10 days for a small door dent. My cars overall condition was worse when it came out of Balgores workshop than when it went in....
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Trusted Customer
Feefo Verified
7 years ago
Everything happened on time and I was kept up to date with the repair
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GR
Graham
Feefo Verified
7 years ago
What Graham said about Land Rover Insurance & Accident Assistance:
Excellent value for money.
Steven Johnson was very efficient and answered all my queries promptly. He dealt with my insurance company who were very difficult to contact directly.
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FA
Faith
Feefo Verified
Northampton
7 years ago
What Faith said about Land Rover Insurance & Accident Assistance:
Did NOT do what it said on the tin
Excess protect service?? After calling them, I had to co-ordinate repairs and courtesy car myself, for a minor bump the whole process took TWO months and then was told I couldn't have the £250...
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Anwen L
Land Rover Insurance & Accident Assistance
7 years ago
We sorry to hear that the service you received that was not our usual standard. I have informed our customer experience team who will contact you shortly to discuss the issues you faced.
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DE
Denise
Feefo Verified
7 years ago
What Denise said about Land Rover Insurance & Accident Assistance:
excellent speedy service
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LE
Lesley
Feefo Verified
7 years ago
What Lesley said about Land Rover Insurance & Accident Assistance:
Can’t imagine how it could be improved
One phone call made it all happen. Car collected. Replacement car delivered. Repairer arranged. Legal side dealt with. Everything done perfectly. My car repaired and returned as new with Land Rover...
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SA
Sarah
Feefo Verified
7 years ago
What Sarah said about Land Rover Insurance & Accident Assistance:
Appalling service. Have chosen to move away from Landrover for Insurance. Very disappointing
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
