Land Rover Insurance & Accident Assistance is no longer an active Feefo customer
Displaying all 226 reviews
Trusted Customer
Feefo Verified
6 years ago
Good result
Quick to handle the claim. and identify repairer. Hire car arrangements were verbal - I would have appreciated them being confirmed by email albeit everything worked according to plan. Some phone...
Read more
0
Share
Trusted Customer
Feefo Verified
6 years ago
Could be more proactive
The insurance company could have kept me better informed about the progress of the repairs. I had to chase up the repair garage on their progress
Customer Care
Land Rover Insurance & Accident Assistance
6 years ago
Thank you for your review. I have informed our Customer Experience Team who will take on board your comments for future. We're always looking for ways to improve our service and welcome all feedback.
0
Share
Trusted Customer
Feefo Verified
6 years ago
I was not happy with the service and we have decided to take both cars to another insurance company. It’s a shame as one lady Anna Marie From Kindertons was the only person who was helpful. I still...
Read more
1
Share
ST
Stephen
Feefo Verified
6 years ago
What Stephen said about Land Rover Insurance & Accident Assistance:
Kindertons need to improve customer service
Improve communication I only got updates when I chased, and in the end gave up and worked directly with the repairer once it finally went in for repair
Customer Care
Land Rover Insurance & Accident Assistance
6 years ago
Many thanks for taking the time to review your experience. We apologise that the service you received was not our usual standard that we provide to our valued customers. We welcome all feedback in order to improve our services and to ensure that our standard of communication does not let our service down in the future.
0
Share
KE
Kelly
Feefo Verified
6 years ago
What Kelly said about Land Rover Insurance & Accident Assistance:
They were extremely helpful on the run up to collecting my car and dealing with my claim initial. Once the car had been collected there wasn't much communication which I felt let them down. The car...
Read more
0
Share
Trusted Customer
Feefo Verified
6 years ago
The communication from the our file handler has been poor and inconsistent. Departments don't communicate efficiently.
Customer Care
Land Rover Insurance & Accident Assistance
6 years ago
We're sorry that the service you received was not our usual standard. I haveinformed our Customer Experience team who will look into your file to improve service standard. We're always looking for ways to continually improve our services and welcome all feedback. Thank you.
1
Share
WA
Walter
Feefo Verified
Aberdeen
6 years ago
What Walter said about Land Rover Insurance & Accident Assistance:
A car ran into the back of my car.
A car ran into the back of my car. I phoned Land Rover Insurance to report the incident and they took full control “it was as easy as that”. They organised the repairs to my car and a loan car was...
Read more
Customer Care
Land Rover Insurance & Accident Assistance
6 years ago
Many thanks for your positive review. We're delighted of how pleased you were with the service from Land Rover Insurance. If there is anything else we can help with, please let us know. Thank you.
1
Share
Trusted Customer
Feefo Verified
6 years ago
Excellent Customer Service
Excellent communications. Regularly updated on progress of claim.
Customer Care
Land Rover Insurance & Accident Assistance
6 years ago
Thank you for your 5 star review of Land Rover Insurance. We're very pleased you were happy with the service you received.
0
Share
Trusted Customer
Feefo Verified
6 years ago
Very very poor comunication from the insurance side of the claim.
Difficult to contact due to limited phone numbers. Not clear to me as to I was dealing with, broker or claims handling service. Not certain if claims handling service was actually working for me or...
Read more
0
Share
JA
James
Feefo Verified
6 years ago
What James said about Land Rover Insurance & Accident Assistance:
Shockingly bad service.
The car was away for 4 weeks but still had a major fault when it was returned. When I call I am put on hold for at 15 mins before I can speak to anyone - and even when they do answer I have been...
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
