Many thanks for your great feedback on your recent holiday. We are really pleased to read that your holiday went very well.
If we can help with anything in future, please let us know.
Thanks
I have one issue concerning the transport to and from the hotel in Gran Canaria from the airport.
On our arrival at the airport the pick up was 30 minutes late.
On our return to the airport the...
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Jessica
Kuoni
9 months ago
Dear Mr Humphreys,
Thank you so much for your review. As the assistant manager for the store, I wanted to thank you for taking the time to send us your feedback on your recent booking experience with Kuoni. We are sorry that we fell short of your expectations. The responses we receive from our customers is highly valuable to us. If you would like to discuss the issues raised further, please do not hesitate to reach out to us.
Kindest regards,
Jessica Pallet
Thank you so much for your review.
As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Travel Expert that crafted your Holiday.
We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Absolute disaster from start to finish I have passed all the details over to the Rep in Spain(Sandra). This hotel is a 3 start NOT a 5 star. The Staff, apart from 3, are not interested in helping you...
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Mary
Kuoni
9 months ago
Thank you for your feedback. We are sorry that you were so dissappointed with your hotel. I have forwarded your comments to customer services who will be in contact with you in due course.
The package we booked was extremely well organised. The hotel was excellent with friendly and helpful staff and the food overall was excellent.
Leigh
Kuoni
9 months ago
Hello,
Thank you so much for your review. As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent holiday experience with Kuoni. Your praise will be shared with Megan, the Personal Travel Expert that crafted your Holiday. We look forward to assisting you with your future travel plans.
Kind regards
Leigh and the team at Kuoni Southampton
Walked in on another person showering in our room. Reception apologised told in 1hr we would receive a text to tell us the room was ready (human error) never received the text to date. Told to book...
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Leigh
Kuoni
11 months ago
Hello,
Thank you so much for your review. As the manager for the store, I wanted to thank you for taking the time to send us your feedback on your recent holiday experience with Kuoni. We are sorry that we fell short of your expectations. The responses we receive from our customers is highly valuable to us. We will investigate the issues you have raised, and we will be in touch to discuss this with you shortly.
Kind regards
Kuoni Southampton
Hello
Welcome home. Thank you for your kind rating and for allowing us to craft your escape.
I hope you had a wonderful time and brought home many happy memories.
We look forward to seeing you again soon and crafting your next journey.
Kind regards
Ricky
Store Manager
Kuoni Milton Keynes
I will discuss this holiday when I next visit your store in Cambridge. Sufficient to say that a hotel claiming to be 5 star, which was awarded 5 years ago and not updates since and still has...
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James
Kuoni
1 year ago
Thank you for your email and for sharing your feedback regarding your recent stay.
I apologies for the disappointment and frustrations you encountered with the La Quinta standards and not reflecting a 5 star rating.
Regarding your comment about the selection of the hotel, I want to assure you that we take such feedback very seriously. It helps us assess our choices and make necessary adjustments to prevent similar issues in the future.
When you visit our store in Cambridge, I will be more than happy to discuss your holiday experience in detail.
If there are any other concerns or if you would like to schedule a specific time for your visit, please let me know.
Thank you for your understanding, and I appreciate the opportunity to address this matter.
Kind regards
Karen did a great job in sourcing the perfect hotel for us!
Catrina
Kuoni
1 year ago
Thank you so much for your review.
As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent holiday experience with Kuoni. Your praise will be shared with Karen who crafted your Holiday.
We look forward to assisting you with your future travel plans.
Everything as very good. From the initial contact and all the way through. Secrets Bahia Hotel was lovely
Leigh
Kuoni
1 year ago
Hello Mr Marshall,
Thank you so much for your 5* review. As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent holiday experience with Kuoni. Your praise will be shared with Megan, the Personal Travel Expert that crafted your Holiday. We look forward to assisting you with your future travel plans.
Kind regards
Leigh and the team at Kuoni Southampton
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
