How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Kelvin Francis Ltd Reviews | Customer Service Reviews for https://www.feefo.com/reviews/kelvin-francis-ltd | Feefo

Displaying all 216 reviews

Mr & Mrs Pucknell

2 years ago

Date of purchase: 09/02/2023

What Mr & Mrs Pucknell said about Kelvin Francis Ltd:

A positive selling experience with a trusted local agent

Kelvin Francis recently sold our house in Cyncoed. From the start, they were pleasant, efficient and professional and it was always possible to speak to someone when we had a query. We feel they have...

Read all

Matthew

Kelvin Francis Ltd

2 years ago

Hi Mr & Mrs Pucknell. Thank you for your kind comments. It was a pleasure to act for you in the sale and we were pleased that the sale progressed with quite smoothly with minimal disruption. We are certain that your buyer will be delighted with his new home, having been so well looked after. Our best wishes for all of your future plans - Matt

See full customer review

Mr & Mrs Wild

2 years ago

Date of purchase: 09/02/2023

What Mr & Mrs Wild said about Kelvin Francis Ltd:

Very professional and courteous.

All of the staff without exception were polite, professional and extremely helpful. Nothing was too much trouble. Would definitely recommend them.

Matthew

Kelvin Francis Ltd

2 years ago

Hi Mr & Mrs Wild. Many thanks for your kind words. It wasn’t straight forward with pressures coming from all angles so thank you again and for your patience - Jan

See full customer review

Trusted Customer

2 years ago

Date of purchase: 24/01/2023

Would recommend them to my friends and definitely use them again

1st class service and friendly staff and good local knowledge of the market

Matthew

Kelvin Francis Ltd

2 years ago

Thank you for your kind words. The new owners are excited with their new home, having been in your family for ownership for over 50 years - Tony

See full customer review

Mr Lui

2 years ago

Date of purchase: 18/01/2023

What Mr Lui said about Kelvin Francis Ltd:

Professional estate agent

Professional service is delivered, swift response in each stages over my purchasing journey. Kelvin Francis is a Estate Agent that I will recommend to my family/ friend...

Matthew

Kelvin Francis Ltd

2 years ago

Thank you for your review. So pleased that matters progressed well. Wishing you many years of happiness in your new home - Tony

See full customer review

Mr & Mrs Power

2 years ago

Date of purchase: 20/01/2023

What Mr & Mrs Power said about Kelvin Francis Ltd:

Excellent

Excellent, professional service. With us every step of the way until we completed. Thank you Kelvin Francis!

Matthew

Kelvin Francis Ltd

2 years ago

Thank you so much for your review. We were pleased that the sale reached the point of exchange within approximately a 2 month window and allowed you to secure your onwards purchase. Good luck with the new house and we are sure you will make it a lovely home for the family to enjoy for many years to come - Matt

See full customer review

Richard

London

2 years ago

Date of purchase: 10/01/2023

What Richard said about Kelvin Francis Ltd:

Nice knowledgeable people to do business with!

The friendly and knowledgeable staff at Kelvin Francis guided my family through the process of selling my late father's house, and were very patient while we resolved some issues that arose along the...

Read all

Matthew

Kelvin Francis Ltd

2 years ago

Dear Mr Cohen, thank you for your kind words. So pleased that matters concluded well eventually, despite the hurdles that were all overcome. Best wishes, Tony.

See full customer review

Mr Salisbury

2 years ago

Date of purchase: 03/01/2023

What Mr Salisbury said about Kelvin Francis Ltd:

My experience with Kelvin Francis was very friendly, professional and would recommend the team on Cyncoed Rd ro anyone.

Matthew

Kelvin Francis Ltd

2 years ago

Thank you for your comments and I hope you’ve settled in well - Jan

See full customer review

Trusted Customer

2 years ago

Date of purchase: 09/01/2023

Very reliable and friendly staffs.

They were trying to help and find a property which we required, and l will recommend to our friends and in future if we’re going to but anther property surely we will come back to you.

Matthew

Kelvin Francis Ltd

2 years ago

Thank you for your comments and for being very efficient with your progression of the purchase. I’m glad the sale exchanged before Christmas giving the reassurance over that period that you would get the keys in January - Jan

See full customer review

Ms Leung

Cardiff

2 years ago

Date of purchase: 03/01/2023

What Ms Leung said about Kelvin Francis Ltd:

Follow my buying process tightly.

Matthew

Kelvin Francis Ltd

2 years ago

Thanks you for your feedback. I’m glad we managed to get it over the line before Christmas and I hope you’ve settled in well - Jan.

See full customer review

Mr Stanton

2 years ago

Date of purchase: 12/12/2022

What Mr Stanton said about Kelvin Francis Ltd:

Very good, helpful and good advice when asked questions.

Matthew

Kelvin Francis Ltd

2 years ago

Thank you very much for leaving a review. We are glad that the sale progressed smoothly and thank you for entrusting as your agent. Our best wishes for the future - Matt

See full customer review

Not received a review invite?

About Kelvin Francis Ltd

Kelvin Francis are an independently owned and operated firm of Chartered Surveyor Estate Agents, Established in 1978. Winners of the prestigious 'Best Estate Agency Single Office Wales', for 2021/2022, with the prestigious 'International UK Property Awards' organisation. We are dedicated to providing a first class service to Vendors and Buyers, making the house buying process as enjoyable an experience as possible and minimising stress. The Directors are always pleased to speak to new Clients and Customers, on any matter of concern.

Read all

029 2076 6538

362 Cyncoed Road, Cyncoed, Cardiff, Vale of Glamorgan, CF23 6SA, United Kingdom

Why trust Feefo reviews?

Learn more about Feefo