I was led to believe my order would be delivered through my letter box. However as my 3 pouches were sent in a too large cardboard box 25 x 35cm it was not and I had an inconvenient trip to pick it...
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Just Vitamins Ltd
Just Vitamins
13 years ago
Sorry for the inconvenience caused - we do understand how frustrating it is when you have to visit the sorting office to collect your goods. We don't guarantee that our orders will fit through every letterbox - especially as they vary in size so much - but we do aim to where we can. We clearly display the maximum parcel size that we will send on each product page (250mm wide, 35mm high), so in future if you know that your letterbox won't take this sized parcel then you can leave a note on your order to ask your postman to leave the item with a neighbour. Thanks for your feedback and sorry once again for any hassle caused.
Regards,
Just Vitamins
only thing I was disappointed that they were packed in a box as usually they come through the letter box.
Just Vitamins Ltd
Just Vitamins
13 years ago
Sorry for the inconvenience caused - we do sometimes pack orders into a delivery box. We don't actually guarantee that our orders will fit through every letterbox - especially as they vary in size so much - but we do aim to where we can. We clearly display the maximum parcel size that we will send on each product page (250mm wide, 35mm high), so in future if you know that your letterbox won't take this sized parcel then you can leave a note on your order to ask your postman to leave the item with a neighbour, or somewhere convenient.
Thanks for your feedback and sorry once again for any hassle caused.
Kind regards
Just Vitamins.
Ordered late Sunday, arrived Wednesday morning, that's a good turnaround in my view. Handy pouches delivered through the letterbox, so none of the usual problems with parcel delivery.
Established in 2005, Just Vitamins have many years of experience in the health and nutrition business. We have the knowledge and understanding of what our customers need and we are dedicated to bringing you the highest quality vitamins, minerals, herbs & nutritional supplements. We have a firm focus and quality and excellent customer service - rated Platinum with Feefo since 2015.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Established in 2005, Just Vitamins have many years of experience in the health and nutrition business. We have the knowledge and understanding of what our customers need and we are dedicated to bringing you the highest quality vitamins, minerals, herbs & nutritional supplements. We have a firm focus and quality and excellent customer service - rated Platinum with Feefo since 2015.