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Joseph Sutton Motor Company Reviews | Customer Service Reviews for https://www.feefo.com/reviews/joseph-sutton-motor-co | Feefo

Displaying all 249 reviews

Nick

Edenbridge

2 months ago

Date of purchase: 22/05/2024

What Nick said about Joseph Sutton Motor Company:

Helpful team, car extremely clean for test and handover. Dan very helpful in getting the keys sorted out and the locksmith to my home to repair.

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Joanna

Wadhurst

3 months ago

Date of purchase: 22/05/2024

What Joanna said about Joseph Sutton Motor Company:

Friendly and helpful service. We are enjoying our car and have had no problems with it.

Joe

Joseph Sutton Motor Company

3 months ago

Thank you for your five-star review and for sharing your experience at Joseph Sutton Motor Company. We're so pleased to hear that you found the process of purchasing your car smooth and our service friendly and helpful. It's great to know that you are enjoying your car and that it has been problem-free. Our team aims to ensure every customer drives away satisfied and confident in their choice, and your feedback is a wonderful affirmation of our efforts. Thank you for choosing us for your automotive needs. We hope your car continues to serve you well, and we look forward to the opportunity to serve you again in the future. If you have any questions or need further assistance, please feel free to reach out.

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Grace

London

3 months ago

Date of purchase: 22/05/2024

What Grace said about Joseph Sutton Motor Company:

They were very good and attentive and provided a great service throughout.

Joe

Joseph Sutton Motor Company

3 months ago

Thank you Grace, for your five-star review and for sharing your positive experience with us at Joseph Sutton Motor Company. We are delighted to hear that you found our service to be very good and attentive. Our team is committed to providing excellent service throughout every step of your experience, and it's wonderful to know that we met your expectations. Your satisfaction is our top priority, and your feedback is incredibly valuable to us. Thank you for choosing Joseph Sutton Motor Company. We look forward to serving you again in the future, and if there’s anything more we can do for you, please don’t hesitate to contact us.

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Lisa

Ottery St Mary

3 months ago

Date of purchase: 22/05/2024

What Lisa said about Joseph Sutton Motor Company:

Buying from a distance, got a thorough video guide of the car, small issues promised & dealt with .. needed cambelt (at my inquiry) done for a very good price. David was helpful when queries arose. Ca

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Joe

Joseph Sutton Motor Company

3 months ago

Thank you so much for your lovely review and for recommending Joseph Sutton Motor Company. We're thrilled to hear that your distant buying experience was satisfactory and that the car met all your expectations. It's wonderful to know that David was able to assist you effectively, addressing your queries and ensuring the cambelt was replaced at a competitive price. We also appreciate your kind words about Chris, who made sure the delivery process was smooth and courteous. We strive to make every purchase, whether near or far, a positive experience, and it's gratifying to know we succeeded. Enjoy your lovely car, and we hope it brings you much joy on the roads. Should you need any further assistance or have any more questions in the future, we are just a call or email away. We look forward to the possibility of serving you again.

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Glen W

Bexleyheath

3 months ago

Date of purchase: 22/05/2024

What Glen W said about Joseph Sutton Motor Company:

Recently bought a used Mazda 2 from Shane at Joseph Sutton. Car was as described and very well prepared. With a test drive offered. Shane then kindly offered enough flexibility to allow me collect

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Joe

Joseph Sutton Motor Company

3 months ago

Thank you for your five-star review and for sharing your experience with Shane and the rest of our team at Joseph Sutton Motor Company. We are delighted to hear that your purchase of the Mazda 2 met your expectations and that the car was well-prepared and as described. We understand that flexibility is key for our customers, and it's great to know Shane was able to accommodate your schedule for the collection of your car. We're also glad that, despite the slight fault that developed, our team was able to resolve the issue promptly and to your satisfaction. Your recommendation is greatly appreciated, and we are thrilled to have earned it through our commitment to service and support. Thank you once again for choosing Joseph Sutton Motor Company. We look forward to continuing to serve you in the future, and if there’s anything more we can do to assist, please don’t hesitate to reach out.

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Christopher

Hastings

3 months ago

Date of purchase: 22/05/2024

What Christopher said about Joseph Sutton Motor Company:

I am very pleased with my car. They told me a lot of detail and were very helpful every time I contacted them.

Joe

Joseph Sutton Motor Company

3 months ago

Thank you so much for your five-star review and for sharing your satisfaction with your new car from Joseph Sutton Motor Company. We are thrilled to hear that you are very pleased with your purchase and that our team was able to provide you with detailed information and helpful service each time you reached out. Our goal is always to ensure our customers feel confident and well-informed about their vehicle choice, and it’s wonderful to know we were able to achieve this with you. We appreciate your kind words and thank you for choosing us. Should you have any more questions or need further assistance in the future, please do not hesitate to contact us again. Enjoy your excellent car, and we look forward to the opportunity to serve you again!

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Mrs Amanda Taylor

Gillingham

3 months ago

Date of purchase: 22/05/2024

What Mrs Amanda Taylor said about Joseph Sutton Motor Company:

Good salesmen but disgusting adtersales care.....bought car for my Daughter on 30th March, collected on 5th April..called them on 7th April to say not recieved Log book or warranty documents was told

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Joe

Joseph Sutton Motor Company

3 months ago

Thank you once again for your patience and for allowing us the opportunity to resolve the issues regarding the documentation of your recent car purchase. I apologise for the inconvenience this has caused you and your daughter, and appreciate your understanding as we work to make things right. To express our regret and to hopefully make amends, we would like to offer you a complimentary service and MOT for your car next year. We understand the importance of convenience for you, so we will ensure that the service and MOT are completed within a morning or an afternoon, at a time that best suits you. Please contact us when you are ready to schedule this appointment. We will prioritise your booking to ensure that everything is completed swiftly and to your satisfaction. This is a small part of our commitment to ensuring a better experience with our aftersales service, and to show our appreciation for your business. We hope this gesture helps to restore your confidence in our services. Should you have any further questions or require additional assistance before then, please do not hesitate to reach out directly to me. Thank you for your continued understanding, and we look forward to welcoming you back next year.

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Trusted Customer

3 months ago

Date of purchase: 22/05/2024

Car itself is as described, but I was not give a v5 reg document, and the company did not fill in a v62 application form as they stated they would,thus I can’t tax the car and may have to cancel my ho

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Joe

Joseph Sutton Motor Company

3 months ago

Thank you for your feedback, and I'm glad to hear that the car was as described and met your expectations. However, I apologise for any confusion regarding the V5 registration document and the vehicle taxation process. To clarify, we did have the V5 document when you purchased the car, and there was no need to fill in a V62 form. Understanding the importance of having the car taxed immediately, we took the initiative to tax the vehicle for you for six months at no extra charge. The logbook was sent off to the DVLA at the same time to update the records under your name. We hope this arrangement will prevent any inconvenience regarding your holiday plans. If there are still any issues or anything further we can assist you with, please let us know. We are committed to resolving any outstanding concerns promptly. Thank you again for choosing Joseph Sutton Motor Company, and we sincerely hope that you can proceed with your holiday as planned. Please feel free to contact us directly if you need further clarification or assistance.

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Tim

Tunbridge Wells

3 months ago

Date of purchase: 22/05/2024

What Tim said about Joseph Sutton Motor Company:

Really good selection of starter cars and welll prepared for sale. Friendly team.

Joe

Joseph Sutton Motor Company

3 months ago

Thank you for your five-star review and for highlighting the friendliness of our team at Joseph Sutton Motor Company. We are delighted to hear that you were pleased with our selection of starter cars and their preparation for sale. Our team takes great pride in ensuring that each vehicle is ready to meet the needs of our customers, especially those purchasing their first car. It's wonderful to know that you found our team welcoming and helpful during your visit. We appreciate your feedback and are here to assist you further whenever you need. Thank you for choosing us, and we hope to see you again in the future.

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Andrew

Cranbrook

3 months ago

Date of purchase: 22/05/2024

What Andrew said about Joseph Sutton Motor Company:

Excellent service and advice. Good value.

Joe

Joseph Sutton Motor Company

3 months ago

Thank you for your five-star review and for sharing your experience with us at Joseph Sutton Motor Company. We are thrilled to hear that you found our service to be of high quality, supported by excellent advice, and good value. Our team strives to provide the best possible service and support, ensuring that every customer receives valuable advice and feels confident in their purchase decision. It's wonderful to know that we met your expectations on all fronts. Thank you for choosing Joseph Sutton Motor Company. We look forward to serving you again in the future. If there's anything more we can do to assist you, please don't hesitate to reach out.

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About Joseph Sutton Motor Company

Welcome to Joseph Sutton, your go-to destination for quality hatchbacks and small cars in Royal Tunbridge Wells. Established in 2016, we are proud to be an independent, family-run car dealership committed to providing a unique and enjoyable car-buying experience. Discover Our Collection: With over 50 meticulously curated cars for sale, we offer a diverse range of hatchbacks and small cars to suit every taste and budget. Whether you're a first-time driver or a seasoned car owner searching for the perfect compact vehicle, Joseph Sutton has you covered. Exceptional Service: At Joseph Sutton, we go beyond the ordinary car dealership experience. Our commitment to excellence extends to every aspect of our service, from the moment you step into our welcoming offices. Enjoy a gold standard service both before and after your purchase, ensuring peace of mind and satisfaction at every stage. Convenience at Your Doorstep: Can't make it to our dealership? No problem. We understand that your time is valuable, which is why we offer a convenient delivery service. Let us bring the car directly to you, ensuring a hassle-free and enjoyable buying process. Financing Made Easy: Unlock the possibilities with our flexible financing options. Joseph Sutton is here to help you make your dream car a reality. Explore our finance solutions tailored to suit your needs and budget. Warranty and Peace of Mind: Drive with confidence knowing that all our cars come with a new MOT and the assurance of a comprehensive warranty. We stand behind the quality of our vehicles, providing you with peace of mind on the road ahead. Customer-Centric Approach: At Joseph Sutton, we take pride in our customer-centric approach. Our dedication to excellence has earned us numerous 5-star reviews on Feefo from satisfied customers. We strive to be more than just a dealership – we aim to be a trusted partner on your car-buying journey. A Refreshing Experience: Say goodbye to the stereotypical car sales experience. Our modern and inviting offices are designed for your comfort, featuring games machines and complimentary coffee and soft drinks. We believe in creating an atmosp

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01892883113

35 High Brooms Road, Tunbridge Wells, Kent, TN49DA, United Kingdom

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