Jonzara Reviews

Good Morning,I am just getting in contact with regards to your Feefo feedback and delay to receiving your Order.I apologise for the delay in your parcel reaching you. I have looked in to your order ID 27958 and tracked it via DPD. Your tracking code is 907825547 which you can also view via www.dpd.ie to see the updates and progress on your parcel.I can see from their updates that your order began travelling through their network on 19/05/20 and has since been subject to delays, with the last recorded on Wednesday 1st June. Whilst your selected DPD delivery service is a 2- 4 working day expected time frame, DPD are saying they are subject to localised delays due to high volumes of parcels and the current Covid-19 restrictions. However, I understand that this is considerably delayed. I will escalate this with DPD today and notify you of any further updates.If you have any further questions in the meantime please don’t hesitate to get in touch.I can be contacted by email at help@jonzara.comKind regards,Sophie

Hi, further to our emails and Feefo response we have been in touch with DPD on a regular basis and unfortunately there is no more information they can give us.I understand this have been very delayed and now believe this item has been lost. We have refunded you account for the full amount paid and can only apologise for the inconvenience this has caused.This is very rare for us but unfortunately due to Covid19 the delivery companies have been extremely under pressure at this time.Best Wishes Sarah.