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Johnston Oils Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

8,119 out of 8,117 reviews

MRS LORRAINE HUMPHREYS

Feefo Verified

8 years ago

What MRS LORRAINE HUMPHREYS said about Johnston Oils:

Brilliant

Excellent customer service and prompt delivery. I have been approached by another provider but would not move as I'm extremely happy with yourselves.

Gary

Johnston Oils

8 years ago

Hi Lorraine,

Thank you for the fantastic review. The team at Johnston Oils always try to meet or even surpass our customers expectations and it's great to hear that you're happy to remain a Johnston Oils customer.

Many thanks

Trusted Customer

Feefo Verified

8 years ago

I get excellent service and they are most helpful in an emergency ie when I ran out of oil.

Gary

Johnston Oils

8 years ago

Thank you for this great review.

The team here at Johnston Oils are always working hard to help our customers, especially in emergencies when you need us most.

Many thanks

MR ALISTAIR MCEWAN

Feefo Verified

Abernyte

8 years ago

What MR ALISTAIR MCEWAN said about Johnston Oils:

Delivery driver very professional!

Trusted Customer

Feefo Verified

8 years ago

Brilliant service - will use so long as service stays the same

Have been a customer for years. Always phone up and the delivery follows very soon after

Mrs M

Feefo Verified

Scottish Borders

8 years ago

What Mrs M said about Johnston Oils:

Easy smooth transaction

Very courteous and helpful over the phone when placing order. I dealt with Moira. Oil delivered next day with friendly driver.

Gary

Johnston Oils

8 years ago

Thank you for this great review.

The team at our St Boswells depot are always working hard to meet our customers expectations and they will be delighted with this great review.

Many thanks

Trusted Customer

Feefo Verified

8 years ago

Great Service

Efficient front office with delivery two days later without a hitch. Friendly driver.

MR DAVID P REID

Feefo Verified

Westfield

8 years ago

What MR DAVID P REID said about Johnston Oils:

Simply the best

Excellent from order to delivery. Qualified staff (on phone) / driver. Would / Will recomend to others.

Gary

Johnston Oils

8 years ago

Thank you David for this great review.

The team here at Johnston Oils always do their best so that our customers receive a great service.

Many thanks

Trusted Customer

Feefo Verified

8 years ago

Good enough, but not receiving alerts on club prices which I complained about. This means I have to call to try and get a better price. Was also asked to pay for oil at time of booking - refused as I...

Gary

Johnston Oils

8 years ago

Thank you for the great review, however I'm disheartened to learn that you have not been receiving any notifications about your Oil Club. I've spoken with the team and they have assured me that they will be communicating with you in the future to let you know when the Oil Club is live.

We have now added text message and email along with the traditional phone calls that we make each month to notify customers that their Oil Club is live. Customers can reply to these texts and emails to place an order keeping the process easy and providing a choice of how they would like to order with Johnston Oils.

Again thank you for taking the time to provide Johnston Oils with this review.

MR SANDY BURNETT

Feefo Verified

Kirkmichael

8 years ago

What MR SANDY BURNETT said about Johnston Oils:

Very fast delivery with economy delivery option.

Very fast delivery with economy option. The only slight niggle was that for the first order I was to receive £20 off. The woman on the phone said I shouldn’t complain too much as I was getting a...

Gary

Johnston Oils

8 years ago

Hi Sandy,

Thank you for the great review, we really appreciate you taking the time to give us your opinion on our service. As we discussed our website doesn't yet have the capability to add voucher codes or discounts when placing orders, as a result of this we have reduced our website price so that our online customers do not miss out on the £20.00 saving when placing their first order with our new Ayr Depot.

We hope to have this resolved soon and will remember to add this into any marketing material in the future so that our customers do not experience any slight disappointments.

Thanks again for great review.

MR G MILLAR

Feefo Verified

8 years ago