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Johnsons Coaches Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 29,491 reviews

Trusted Customer

Feefo Verified

1 day ago

Lake District Rail Sail & Castle Trail

More reviews of this product (8,485)View product website

Very good overall, but Hotel too far north from the various visits made each day and why one day we returnd to Penrith for an hour and then returned more or less back to the same point again for the...

Value for Money : Excellent

Itinerary : Exceptional

Driver : Exceptional

Courier : Exceptional

Coach : Exceptional

Hotel : Good

Coach Cleanliness : Exceptional

Date of purchase: 24/05/2026

Trusted Customer

Feefo Verified

2 days ago

Pining for Annecy & The French Alps

More reviews of this product (606)View product website

The return times to the hotel each day were too late. The start times were too late hence the late returns. We were disappointed with the hotel, the room was basic and reception staff unfriendly.

Value for Money : Good

Itinerary : Excellent

Driver : Exceptional

Coach : Exceptional

Hotel : Exceptional

Coach Cleanliness : Exceptional

Date of purchase: 28/05/2026

Trusted Customer

Feefo Verified

2 days ago

Durham's Coastline & Castles

More reviews of this product (8,485)View product website

as usual an excellent driver who looked after us well and we had complete trust in him, courier ok have had better, hotel superb nice grounds to walk in and relax.

Value for Money : Excellent

Itinerary : Excellent

Driver : Exceptional

Courier : Excellent

Coach : Exceptional

Hotel : Exceptional

Coach Cleanliness : Excellent

Date of purchase: 18/05/2026

Phil Gray

Feefo Verified

GBR

2 days ago

Pining for Annecy & The French Alps

More reviews of this product (606)View product website

I gave an average mark for Hotel Alpen Roc because, whilst the food was excelllent my room was a sham. Although it was a single room there was a double bed in it which left about 9 inches clearance...

Value for Money : Exceptional

Itinerary : Excellent

Driver : Exceptional

Courier : Exceptional

Coach : Exceptional

Hotel : Good

Coach Cleanliness : Exceptional

Date of purchase: 28/05/2026

Trusted Customer

Feefo Verified

2 days ago

Lake District Rail Sail & Castle Trail

More reviews of this product (8,485)View product website

Really enjoyed the trip, the itinerary was good except one of the trips wasn't as expected. We were supposed to have a cream tea on a lake cruise but the boat we were in didn't do them so we missed...

Value for Money : Good

Itinerary : Excellent

Driver : Exceptional

Courier : Exceptional

Coach : Exceptional

Hotel : Good

Coach Cleanliness : Exceptional

Date of purchase: 24/05/2026

Trusted Customer

Feefo Verified

3 days ago

Chester or Chester Zoo EE

More reviews of this product (5,312)View product website

I had a window seat and the air conditioning was very strong coming through the air vents down the side of the windows. What is the point of having the individual air vents that you can adjust...

Value for Money : Good

Driver : Excellent

Coach : Poor

Coach Cleanliness : Excellent

Date of purchase: 27/05/2026

Trusted Customer

Feefo Verified

3 days ago

Shuttleworth Collection: Wings & Wheels

More reviews of this product (6,529)View product website

Driver excellent, polite courteous and very efficient.

Attraction : Excellent

Value for Money : Excellent

Driver : Exceptional

Coach : Exceptional

Coach Cleanliness : Excellent

Ellie

Johnsons Coaches

3 days ago

Thank you for your feedback. We're delighted to hear that the driver was excellent, polite, courteous, and efficient. We appreciate your kind comments and will be sure to pass them on.

Date of purchase: 30/05/2026

Jackie

Feefo Verified

GBR

3 days ago

BATH EXPRESS EXCURSION

More reviews of this product (5,312)View product website

The trip was good had good weather too. But why did we need to stop for 25mins after only being on the coach for 45mins at Glous after the driver had said you don't need 6hours in bath so we are...

Destination : Exceptional

Value for Money : Exceptional

Driver : Good

Coach : Exceptional

Coach Cleanliness : Exceptional

Date of purchase: 29/05/2026

Trusted Customer

Feefo Verified

3 days ago

Secret Suffolk & Sunrise Coast

More reviews of this product (8,485)View product website

We really enjoyed our holiday The hotel was outstanding would definitively stay there again The courier and driver were excellent

Value for Money : Exceptional

Itinerary : Excellent

Driver : Exceptional

Courier : Exceptional

Coach : Exceptional

Hotel : Exceptional

Coach Cleanliness : Exceptional

Ellie

Johnsons Coaches

3 days ago

Thank you for your lovely feedback. We're delighted you enjoyed your holiday and had such a positive experience with the hotel, courier, and driver. We look forward to welcoming you again soon.

Date of purchase: 24/05/2026

Trusted Customer

Feefo Verified

3 days ago

Cave Castle, York & The Yorkshire Coast

More reviews of this product (8,485)View product website

Mostly good but dining room was chaotic. No idea how to organise service. Food excellent.

Value for Money : Good

Itinerary : Excellent

Driver : Exceptional

Courier : Exceptional

Coach : Substandard

Hotel : Good

Coach Cleanliness : Excellent

Ellie

Johnsons Coaches

3 days ago

Thank you for your feedback. We're pleased to hear you enjoyed the excellent food. We appreciate your comments regarding the dining room service and organisation, and we will share them with the team as we continue to improve the guest experience.

Date of purchase: 19/05/2026

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