Joe Browns Reviews

Thank you for taking the time out to leave us your feedback, although we are sorry to hear that you feel let down by the service, due to not being informed of the delayed items on your order. According to our records, however, the (second) confirmation email that we sent to you should have advised you that the were out of stock when the order was placed. The email gathers its stock availability information from the website and so the item should have been flagged online as being out of stock when the order was placed. We therefore wonder if this information has perhaps been overlooked. For reference, items that aren’t available to be despatched immediately are shown with a number being displayed within the ‘add to basket’ button, which refers to the number of weeks that there are to wait until the item will be available (and not, for example, the quantity of that item that is available to purchase). Please accept our apologies if this wasn’t particularly clear at the time of ordering. Thank you again fir your feedback, and we do hope that your recent experience won’t have reflected upon Joe Browns too badly. Kind regards, Zoe Roberts.

Thank you for your comments regarding your order and the 7 days it took to get to you compared to 2 days with other companies. We do stipulate to allow up to 7 working days for a delivery, and 95% of our orders are with our customers in 2 days and we are looking for ways of improving on this at this current point of time. We are looking to offer a next day service and are in talks with our carriers to offer this and to aim to increase the performance of 2 day deliveries as we know how important this is. Thanks again for your comments. Kind regards Tony Brown

Thank you for you comments regarding the items you ordered from us and explaining the problem you have had with the sizing of the jeans. Size of products is always a problem to all clothing retailers and it is one that we are continually addressing, and for this reason I have passed your comments through to the buying team and to the Q. C team. Jeans are probably the hardest fit to get right and so we are eager to get this right. We have received the jeans back and have refunded you. Kind regards. Tony Brown