Joe Browns Reviews

Firstly I would like to thank you for taking the time to add your comments regarding the PJ Shorts you have recently purchased. I am sorry to hear that you don’t always feel that our quality is consistent, and I can assure you we are doing everything we can to find a way to constantly resolve any quality issues we have. In respect to your comments regarding the returns we have considered offering a free returns service, although we don't particularly like the way in which such services are operated because those companies who offer this service aren't actually offering free postage as such; they average out the postage charges that they incurred for the previous year and then incorporate this cost to their business into the prices of their products, which means that a postage charge is paid on each item that is purchased. We however prefer to operate more transparently and so charge you less for goods, but kindly ask that customers pay to return items to us, which means paying to return only the goods that need to be returned, as opposed to paying a small fee on all of the items purchased regardless of whether they need to be returned or not. Joe Browns however would always offer a free returns policy to anyone who may receive a faulty product. Once again I would like to thank you for comments, and we look forward to hearing from you in the future, Best Wishes Lorraine

Thank you for very much for taking the time to add your comments regarding the Spiral Leather Bracelet. In response to your comments, whilst we have heard from a few other customers that they too have experienced a similar issue, the number of customers who’ve raised such issues with us is only a very small percentage of the number of these bracelets that we’ve already sold. Nevertheless we are truly sorry for this and do hope the issue won’t have reflected upon Joe Browns too badly. After locating your account I have now arranged for a £5 voucher to be sent to you to cover the costs of your replacement bracelet, along with this comes our sincere apologies. I would like to take this opportunity to take the time to thank you for your valued custom and comments Best Wishes Lorraine

Firstly, thank you very much for the order that you have placed with us recently, although in response to your comments we’re truly sorry to hear that you've been left disappointed with the quality of the Super soft Chillin Out Pants to the point where you have had to throw them away! We would not expect any of our customers to purchase a product from us and then it last such a short space of time. After locating your account I have now I have now arranged for £20 of vouchers to be sent to you to cover the cost of item. If in the future, and I do hope this is not the case if you ever receive a product that you are not happy with or feel is faulty please do not hesitate to contact us. We would always arrange for the product to be replaced for you at no extra cost. I would like to thank you for your valued custom and greatly appreciate the feedback you have left for us. Best Wishes Lorraine

Many thanks for taking time to comment on each of the products you have purchased recently from Joe Browns. I cannot tell you how truly sorry we are that you have had to return all your products to us except the Easy Flattering Knit. We hate to think of ourselves as a supplier of poor quality goods because there’s a lot of work goes into ensuring the quality of the items that you receive from us. We are now working very closely with our customers and we do hope in the future that we can continue to improve with the information and feedback we a getting. I would like to thank you for your custom, and we do hope to hear from you in the future. After locating your account I have now placed a note on it stating that you can have free returns on your next order, therefore you will be able to try any future products without the worry that you may have to return the goods at a cost to you. Best Wishes Lorraine